UserTesting Services
It’s where you can find live and on-demand training courses, which allow you to dive deeper into ways of collecting insights and building a customer-centric organization.
What is UserTesting University?
Slack, Rally, Contentsquare, Fuel Cycle, Miro, Figjam… Just to name a few!
What are UserTesting integrations?
It’s a study type that allows you to do unmoderated think-out loud usability testing.
What is a Basic Usability Test (AKA Basic)? OR What is Advanced UX Research (AKA Advanced)?
This type of user testing is done early in the design process to evaluate an idea rather than a high-fidelity prototype or the final product.
What is concept testing?
This is a quiz you take to find inspiration for testing, located in the UserTesting platform help and support center.
What is "What should I test?"
They answer product-related questions, help with tech issues, and connect you with the right person for your query within UserTesting.
What is Product Support / Customer Service?
They are people from the UserTesting Network whose feedback you found very helpful so you have saved them in a list to invite them to test again.
What are favorite contributors?
These are moderator, note-takers, and observers.
What are the roles in a moderated session?
A visual representation of where users clicked on an interface.
What is a heatmap? OR What is a click map?
When you're a new user logging in to UserTesting for the first time, this helps you start testing quickly.
What is "Choose your own adventure" guide tour?
It’s a space for UserTesting customers to share, discuss, and learn from one another.
What is the UserTesting CommUnity?
A curated selection of video clips merged together into a single video.
What is a highlight reel?
It’s a task type that allows you to see where people click to accomplish a specific task or find a specific piece of information.
What is a Click Test? (AKA screenshot click testing)
This test metric measures the average time users take to complete a task.
What is time on task?
This in-product hub provides UserTesting customers with access to feature tours, educational resources, best practices, and support directly within the platform under the "?"
What is the UserTesting Help and Support Center?
It's a study type that allows you to have a real-time conversation with a participant.
What is Live Conversation?
This is UserZoom’s panel that allows you to source participants for your studies.
What is IntelliZoom?
People’s tendency to process information by looking for, or interpreting, information that is consistent with their existing beliefs.
What is confirmation bias?
They are 30-minute phone or video sessions during which you can discuss and review your project with a member of our dedicated team of experienced UX researchers. They are available to customers who are subscribed to Premier Support.
What is a power session?
They are machine learning generated visualizations that show how contributors navigate a website or prototype.
What are interactive path flows?
It’s a metric that empowers digital leaders to measure the overall quality of a customer’s experience across various organizational touchpoints.
What is the QXscore?
A spreadsheet to which you can add observations from a study and where each participant is represented by a color.
What is a rainbow spreadsheet?