Policies
An employee is required to contact management at least ------- minutes prior to their scheduled start time if they are going to be tardy or absent.
What is 30 minutes?
Can anyone join our Reading Rewards program?
What is no, The ReadingReward program is for your individual book lover and not for any bulk buyer, reseller, or wholesale purchaser.
If a customer contacts us about a damaged item that is $10.25, do we have them return this item?
What is no, we only want items back if they are over $15 and not damaged.
What is the program where emails and calls are handled?
What is Kustomer.
Where can customers leave us reviews?
What is trustpilots?
When should CSR be clocked in and ready to go before a scheduled phone or chat shift?
What is 2 minutes?
For every ---- books that a teacher purchases they get the ---- for free.
What is for every 4 books that a teacher purchases they get the 5th one for free?
Can we replace items for international customers?
What is the program where we can make changes to an order?
What is invetory?
What was the title of the first book we sold?
What is Charlotte's Web?
What is our Social media policy?
What is retaliation is prohibited and associated should not speak to the media on TB behalf without contacting our Corporate Marketing team.
A customer can know that an item is a ThriftBook deals item if it has the following?
What is the deals icon?
How many Free Book rewards can be used on a singular order?
What is only 1 Free Book reward can be used on an order?
In PowerBi, what can you search with to find the order?
What is the ID order number, ISBN or Inventory ID?
What is the name of the third party that supplies us with new items?
What is Ingram?
Does ThirftBooks share customer information with third parties?
What is we never sell customers' information?
In order for the Share the Love promo to apply, the friend must place an order of what amount and can they be a past customer?
What is $30 and be a first-time customer?
What is checking the full history within inventory to see if the item has been sold or ordered?
What is the program called that we use to look up e-Gift Cards?
What is CashStar?
Do we ship to Bolivia?
What is no, we do not ship to Bolivia?
Are there ads on the ThriftBooks website?
What is we do not have any advertising on our website?
If a customer has 3 ThriftBooks deal items, how much of a discount will they receive?
What is 10%?
Can teachers mix and match promos?
What is no, Free Book rewards can not be used on orders that are also using the teacher promo?
Where can we view the customer's Reading Reward information?
What is the Admin Portal.
What does S.E.R.V.E stand for?
What is Strenght, Empathy, Resolution, Voice and Educate?