ELEVATION
This acronym represents how moments are made more memorable
What is EPIC?
Strong leaders do this for their team
What is Advocate?
Taking or using money or property that belongs to the company
What is THEFT?
Total Labor Cost divided by Revenue, then multiplied by 100 gives you this performance indicator
What is Labor Percentage?
The process of exchanging ideas, thoughts, opinions and knowledge, so that the message is understood with clarity and purpose
What is Effective Communication?
This "I" is described as "one rewrites knowledge of one's self"
What is Insight?
Practicing courage and speaking up for your team is this letter in the IPS Leadership Mantra
What is V, Be a Voice?
This violation includes hand-holding, kissing, hugging and any form of sexual contact/conduct, whether consensual or not
What is DISPLAY OF AFFECTION?
Dollars Spent on Products or Goods divided by Revenue and multiplied by 100 equals this percentage
What is Cost of Goods Percentage?
Collaborative effort of a group to achieve a common goal or task in an effective and efficient way
What is teamwork?
This "C" describes the moments we share with others
What is connection?
Recognizing someone and giving them gratitude gives them a sense of this in their work
What is Pride?
Calling in when not sick and making false statements concerning a fellow team member or yourself are examples of this policy violation
What is DISHONESTY?
Pricing, Quality, Customer Service and this are ways you can improve business
What is Product Mix?
Practicing this skill when an upset guest approaches you can turn their experience from the worst to the best
What is Active Listening?
These are the positive moments that stand out
What are peaks?
Creating milestones gives this on big projects
What is Perspective?
Identifying this person to a guest or fellow team members could get you fired
Who is LOSS PREVENTION?
On an attendance day of 50,000, this is how much revenue is needed to increase Per Cap by $0.01
What is $500?
This can be described as assisting a guest with park directions after you have noticed them looking a park map
What is a Mapportunity?
These negative experiences create our greatest opportunity to make positive moments
What are potholes?
These are the three questions we ask to motivate ourselves and our teams to do a great job
What is Why, How & What?
Allowing to others to disrupt your work, or being disruptive in a manner that interrupts the normal course of park operation
What is LOITERING?
This is defined as the profits foregone by not choosing an alternative course of action
What is opportunity cost?
Scenario: A guest has approached you and has asked where they can upgrade their ticket to a Season Pass. You are unsure, but you reach out to your MOD. You are now able to assist the guest.
By doing the above you have successfully done this
What is use your resources?