Attitudes and Behaviours
Explain what is meant by "Willingness to learn"
A willingness to learn means being open to new skills and ideas, wanting to improve, and accepting feedback. Employers like this because it helps you adapt and grow in the workplace.
You see a co-worker taking a long break when they should be working. According to most workplaces’ code of conduct, what should you do?
Report it to a supervisor or encourage your co-worker to follow the rules.
What is the name of the minimum payment an employer must give you for your work?
The minimum wage
What type of employment means you work a set number of hours every week?
Full time
What is the term for working well with others to reach a common goal?
Teamwork
Mia always arrives at work ten minutes early, making sure she is ready to start her shift on time every day.
Which employee attitude is best represented here?
Punctuality
Your manager tells you to keep a customer’s personal information private. Which ethical principle are you using?
Confidentiality
What document must an employer give you, showing the details of your pay, tax, and deductions?
A payslip
If you work less than normal full-time hours but more than casual, with regular days and pay, what is this called?
Part time
Explain the difference between an attitude and a behaviour?
Attitude: A way of thinking or feeling about something that can influence behaviour.
Behaviour: The action you take in response to your attitude or situation.
Jonah is asked to try a new method for stocking shelves, even though it feels different from what he is used to. He decides to give it a go and adjusts to the new routine after some practice.
Which employee attitude is best represented here?
Adaptability
A team member offers you a reward if you help them cover up a mistake at work. What is the correct ethical response?
Refuse and report the behaviour.
When Emily starts a job as a retail assistant, her pay and conditions are set out in a document that applies to all retail workers in Australia. What is this document called?
Megan wants a job with flexible hours so she can study at university. Which employment type is most suitable?
Casual
Identify 3 positive employee behaviours.
Possible responses include:
Appropriately dressed and presented
Positive and enthusiastic approach
Well-prepared
Focused on the job
Exercises care in carrying out tasks
Ethical attitude to work
Josh is working at the front desk when an angry customer complains loudly about a mistake. Josh stays calm, listens carefully, and tries to help the customer without losing his temper.
Which attitude or behaviour is best shown here?
Professionalism
You accidentally break a piece of equipment at work and nobody saw you. What does the code of conduct expect you to do?
Show honesty and integrity. Admit the mistake and inform your supervisor.
If you feel you are being paid less than the legal amount or your conditions are unfair, what should you do?
Speak to your employer, check the Fair Work Ombudsman website, or seek union/support advice.
Sam works as a casual employee at a local café. What is one disadvantage of casual work compared to full-time employment?
Possible answers include:
Less job security
Not getting paid holidays and sick leave
No guaranteed hours
Maria works in a large team and notices that some important messages about safety are being missed because people are busy and don’t check their emails regularly. What is a multi-step solution Maria could suggest to improve workplace communication for urgent updates?
Maria could use multiple communication methods like emails, SMS/text messages, team noticeboards, and/or short daily briefings to make sure everyone receives and understands urgent information
Explain what is meant by intuition and why an employer would value this behaviour in their employees?
Intuition means knowing or understanding something without needing to be told. It’s like a “gut feeling” you get about what to do in a situation, based on your experience, common sense, or quick thinking.
Employers value intuition in employees because it helps them make good decisions quickly, solve unexpected problems, handle situations confidently, work independently, respond to customers or workplace issues effectively and see risks or opportunities before others do. This makes the workplace run more smoothly and efficiently.
You discover that a supervisor has been changing numbers on official reports to make the business look more successful. You know this is wrong, but you worry you might lose your job if you speak up. According to workplace ethics and code of conduct, what should you do and why?
Report the misconduct, even if it feels risky, because honesty and integrity are important for the business and the supervisor is breaking the law.
The employees and managers at a manufacturing company want to create a new enterprise agreement that includes higher wages and extra leave. Before the agreement can start, what process must happen to make it legally binding?
Both parties must negotiate, vote on the agreement, and it must be approved by the Fair Work Commission.
Nick has young children and needs to balance work and family. What is one workplace consideration that could help him manage his life stage?
Flexible working hours OR parental leave.
Eleni has worked in several jobs and now has multiple small superannuation accounts with different funds. What is one reason she should consider consolidating (combining) her super accounts, and how can she do this?
To reduce fees and make it easier to manage her retirement savings; she can use the ATO’s online services or contact her preferred super fund to help consolidate the accounts.