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A long-time RM-only client, asks about Thrive. What do you respond?
What is:
As they are RM only, Thrive would not be a good solution for this client as there is no enhancement available for RM with the new product.
What are the differences between daily digests and the new thrive model?
What is:
Trick question- the digests will not change in terms of functionality with the new thrive, nor the look and feel.
What is:
The Thrive logged-out page offers a visual experience where several CTA boxes of events, content, or teaser information can be put. Clients can also put a data form on the page, as well as a widget of teaser community announcements.
Does the Thrive membership model take payment for memberships?
What is:
Yes, But only through stripe/the clients payment system they have set up. HL will not handle any financial information for the client.
For an Informz only client that isn't upgrading, will the branding change to Thrive for the client?
What is:
No, for informz only clients, nothing will change for the client.
Describe what the smart newsletter is
What is:Smart Newsletter offers a simple, automated way to generate and send a newsletter to all or specific members of your community. Leveraging machine learning to build a profile of each recipient based on their activity, the newsletter gets ‘smarter’ over time and more tailored to the interests of each individual member.
A high APR client reaches out to you regarding the differences between the Thrive association model database, and the differences between it and netforum for their 30,000 members. What do you suggest?
What is:
With a robust AMS/CRM like netforum, they are not a good candidate for the thrive model database as there as less features available, and reporting functionality that the client is most likely interested in.
A client that is working with the POD to launch/implement their Thrive site, where/how can they see progress on the new site?
What is:
Thrive model sites are set up as micro:sites that super-admin's will be able to see, the POD can answer any specific access questions.
An exisiting RM/OC client is interested in the new Thrive community model, but isn't interested in moving to informz the MA with the full Thrive Model. What should be demoed to the client?
What is:While working with the Account Manager, you could pitch the difference between RM and the Thrive MA product, but it sounds like it makes more sense to demo only the Thrive Community model to the client.
A client asks for a sandbox of the Thrive Community to show to their board, how should a CSM respond?
HL is not providing sandboxes of thrive for clients to use and make decisions with. Demos and sales calls will show the main differences with the site.
A long-term tier 1 client, wants a demo of Thrive for a new look and feel for their OC. They have over 200 micro:sites. How do you and the Account Executive plan for the demo, and manage expectations for the client?
What is:
This would not be an easy implementation, as micro:sites do not have an out-of-the-box tool to be updated to the Thrive model. The CSM and AE would need to let the client know that it is feasible get a new community home page updated and log out page, but the micro:sites are not being updated at this time.
An exisiting client watches a video on Thrive, attends a Demo and reaches out to a CSM to get their expertise on if it could be a fit. They ask you what your favorite features of the Thrive Association Module are, what do you say?
What is:
Customized responce based on CSM based on Thrive features.
What is:
There is no limit! AND HTML knowledge isn't needed
What does Thrive Community include?
What is:
Core community features, event manager, and expert directory
Name 2-4 types of content that would appear in the personalized Thrive user community feed
What is:
-discussions from communities
-Q&A
-Library entries/Library
-Feature
An existing client who has IZ/OC is interested in Thrive, but has lots of customization work on their login for Informz. What's the first step for a CSM prior to following up with the client?
What is:
Follow up directly with your account executive to get an understanding of what bracket this client is in/the level of difficultly the lift would be for migrating. Coordinate conversation with POD/bettina & then respond to client to help manage expectations.
A client moves forward with Thrive Community, can they hires a third party vendor, converse to apply custom design to the site?
What is:
Yes! the code will be applied over the CSS provided with the Thrive Community