Why is OCM important?
People need to change their behavior. Business goals must be met. The status quo is expensive. Projects are more successful with OCM.
If employees lack <<blank>>, they will be left wondering what a change is necessary.
Aware of the need for change.
Who is the trusted sender for personal impact messages?
Employee's supervisor.
What are the top reasons for employee resistance?
Lack of awareness of the reason for the change Change in role Fear Lack of support from and trust in management or leadership Lack of inclusion in the change
What is the business case of change?
The why and outcome for those impacted.
What building block do we mistakenly jump to when our first reaction is “send them to training”?
Knowledge of how to change.
Who is the trusted sender for organizational-level messages?
Business leaders.
What are the top reasons for manager resistance?
Organizational culture Lack of awareness and knowledge about the change Lack of buy-in Misalignment of project goals and personal incentives Lack of confidence in their ability to manage the people side of change.
What is organizational change management?
A business discipline methodology and is focused on the people side of change.
What is the definition of the ADKAR barrier point?
The barrier point is the first ADKAR element that is insufficient and impedes change progress. A score of three or below is a barrier.
What are the five key roles of people managers?
Communicator, Liaison, Advocate, Resistance manager, coach. CLARC
What is the nature of resistance?
Resistance is natural. People resist for a reason. You can't eliminate resistance – you can mitigate it.
What are the five elements of ADKAR?
Awareness. Desire. Knowledge. Ability. Reinforcement.
What is the most challenging ADKAR barrier point for people managers to address?
Lack of desire.
What are the two parts of preparing people managers for the change?
Prepare the people manager to adapt and support the change. Prepare the people manager to help their teams adapt and accept the change. Don't forget that you are in a similar role to a people manager and will need to prepare yourself, as well.
Names some reasons people resist.
What are the five tenets of change management?
We change for a reason. Organizational change requires individual change. Organizational outcomes are the collective results of individual change. Change management is an enabling framework for managing the people side of change. We apply change management to realize change's benefits and desired outcomes.
What are some consequences of missing ADKAR elements?
Answers on slide 18.
Why are people managers so important for a successful change?
Employees trust them, they are close to where the change happens, they mitigate resistance, they build support, they are a preferred sender.
What are some tactics to mitigate resistance?
Be as transparent as possible – if you can’t act on feedback or don’t have an answer, parking lot recommendations for future discussion.?
Constantly scan the environment for change. Partner on choices and talk about options and consequences. Provide a forum for feedback with trust that they are valued and heard.
Communicate early and often. WIIFM. Business case for change. How the change will happen. Relevant status updates. How the change impacts the team and individuals.