User Experience
Redemption methods of allowing a fan to enter the game
What is tap to redeem or scanning?
We cultivate strong partnerships grounded in trust, while delivering industry-leading solutions to school communities
What is the CS Mission Statement?
CRM specific to CSM daily needs
What is ChurnZero?
Direct fans to this email for assistance
What is service@gofan.co?
Payments that fans can use to purchase tickets
What is Google Pay, Apple Pay or Credit Cards?
Ways that a ticket can be transferred
What is email, text, copy link and sharing it, etc.?
Focus is to grow existing schools accounts by making tons of cold calls
What are the Strategic Account Managers? or SAMs?
Phone app to make/receive calls from schools
What is Intermedia Unite?
Reach out to this Team for assistance with re-issuing checks, or non-HQ report questions
What is Finance?
Branding at the bottom of the ticket
What is sponsorship or advertising?
Software that scanning needs
What is GoFan Box Office app?
This Team is here to manage incoming support tickets from fans
What is Fan Support?
Best place to TEST new features before they are officially released
What is HQ staging?
This Team focuses on these big three: retention, churn, growth
Who is Customer Success?
Sport specific packages
What are season tickets?
Ability to "❤️" your top schools
What is favoriting your schools?
Hit this Team up and they can help with troubleshooting, urgent requests
What is school support/customer experience?
School support manages their incoming support tickets
What is Zendesk?
Direct schools to this email for help
What is support@gofan.co?
Back in the day they were plastic cards that allowed fans access to all home sporting events
What are mobile passes?
What is the district page?
Account managers for state associations
Who is the Playoffs Team?
Back end event management system
What is PlayOn HQ?
Reach out to this Finance email with Financial ticketing questions
What is finsupport@gofan.co?