TG
What application is used to look up a TG customer's account information?
MACC Customer Master
True or false: We always schedule an appointment for a trouble ticket technician visit in NNE.
True
Name at least two states that make up Legacy.
Illinois, Texas, Pennsylvania, California, Minnesota, North Dakota, Iowa
What tool is used for creating trouble tickets in NNE and Legacy?
TSD - Technical Support Desktop
Which is the only country that is also a continent?
Australia
What services are active on account number 100714749?
Internet and phone
Given the BAN 138394316310, is this customer a copper for fiber customer?
Fiber
If a Legacy customer shows as suspended, where do we transfer the call to?
Customer Service
What tool is used to test the health of a customer's copper DSL connection?
Testboard
Who manages the staff on the American version of The Office?
Michael Scott
What tool can we use to change a customer's email password?
Neonova
Name two of the three states that make up NNE.
Maine, New Hampshire, Vermont
When a Legacy customer gives us their account number, which field in TSD should we use to search for it?
Member ID (Technically Billing number should also work)
Which tool allows us to authorize a customer's modem in Minnesota, North Dakota, and Iowa?
Radius Functions - MN
What does the "e" stand for in e=MC2
Energy
If a customer has both internet and phone service, which tier contains the plant information for that customer?
Phone tier
What does the Testboard result RUNNING_ACTIVATION mean?
The modem does not have a connection.
Name at least one of the former names of the companies that we merged with.
Surewest, Fairpoint, Eventis, Hickorytech
In which market(s) can we use AWS to edit a customer's authorized device in Radius?
NNE only
Which Avenger (other than Captain America) was able to pick up Thor’s Mjolnir in the Marvel movies?
Vision
When we resolve the customer's issue during the call, where do we enter our notes in MACC?
CRM (Client Relationship Management)
Which section of Plume shows us a map of all of the devices that are connected to a customer's network?
Topology
In which state did Consolidated first begin?
Illinois
Which tool can we use to mail a copper customer a replacement modem in NNE and Legacy?
KGP
Gas, liquid, solid, ________ - What is the fourth state of matter?
Plasma