FUN FUN
Letter that is send out when consumer refuses to place an initial aletr
PA 184
What CDI is sent when consumer resides in Georgia and wants their complementary report.
Free State
what is placed for a customer when they want to prevent access the the credit report?
security freeze
where can you locate the different manuals
ncac info
we can send a consumer a copy of all 3 bureau reports
false, we only have access to send experian report
What is the opt out time for the extended alert
5years
What is the time frame the initial alert stays on the report
1 year
this type of alert is placed when customers that have a police report
extended fraud alert
in this document you can find personal info, public records, trade info, inquiries
credit report
we can send a cdi if a consumer recieves public assistance
true
What is CDI sent when consumer is unemployed and looking for a job?
FCRA-FREE EMPLOYMENT
What is the reason we should offer an initial alert
Consumer suspects fraud
what main systems is used for placing a security freeze
ACE
where do we opt out a consumer
OPTIONS
if a consumer request for fraud alert we always place the extended fraud alert
false, we place a initial alert
What is the first thing we look for when needing to authenticate the consumer
FREEZE PIN #
What is 3 types of alerts
Initial Alert
Active Duty Alert
Extended Alert
what is an important number you need to ask the customer for when placing a fraud alert?
phone number
this is the button used to send a cdi to a consumer
print on the home screen
we are not allowed to make exceptions to send a free credit report
false
What procedure is followed when we are unable to authenticate procedure to remove freeze
Request has to be made in writing with proof of ID and address
What is are the channels use to place alerts
IVR
ONLINE
REPRESENTATIVE
how can a customer place a security freeze
online, through the automated system, with a customer service agent
this manual has instructions for placing freeze and fraud alert
mce customer care
the consumer must have a pin number or pass verification to remove a security freeze
true