Payment Basics
The board that determines the royalty rates
Copyright Royalty Board (CRB)
These royalties are currently NOT being paid out
historically unmatched royalties
User reports a discrepancy between the total royalties on their statement versus the payment. Find the pathway
Payment Tab, column FT
A user needs help entering their banking information. Where do they find the place to do that?
This is the payment status that means the payee was not payable during the distribution / there was an issue with the payee account
Deferred
What kind of usages does The MLC collect for on YouTube?
Art Tracks
User asks "when will I receive these royalties from my accepted matches [from the Matching Tool]?" What do you tell them?
The royalties will be paid out through reprocessing. They can check their statement.
User says they didn't get paid for a song that's registered to them. Find the pathway in IHC
Payment Tier 2 Only, column BL
This information is no longer transferred between HFA and The MLC
Banking and tax information
User says they received an email saying that their account is on hold for a review of their works. What do you do?
Tell them that Publisher Services will reach out as soon as possible to discuss the issue in detail.
The usage for January 2022 will be paid out in this month
April 2022
The following royalties are paid out through this type of processing:
1) Royalties from accepted Matching Tool matches and 2) Royalties generated in prior usage periods from 2021 that have not yet been distributed
Reprocessing
User asks "Why didn't I get paid?" What is one possible reason?
- works weren't captured in the snapshot
- didn't meet the threshold
- Member is not payable
- didn't generate any royalties
A payee asks about their 1040 form - what do you tell them?
The MLC will mail each payee their [1099 or 1040] to the address listed on their tax form. The form is used for the entire calendar year, so you will receive one for all of 2021 by the end of January 2022.
User reports not receiving payment that is posted in their Portal. What do you do to investigate?
In your own words, explain the payment timeline
- snapshot / three month delay
- 75 day cycle
- monthly distributions
User says they had a hit song in 2014 and they're wondering where those royalties are. What do you tell them?
- The MLC is currently not paying out any historically unmatched royalties
- Sign up for the newsletter to stay updated / check out info on the website
- Use the Matching Tool!
User notices a negative royalty amount in their Royalties tab for November distribution. What is likely the cause?
Royalty offset for works under review
A user reports that they are getting an error while filling out Banking Information - "The email does not match the one on file." What do you do to investigate?
Check Tipalti and make sure that they are typing the same email on Tab 1 (Address) as they are on Tab 3 (Tax Form)
This user is struggling to download their statement - how do you help them? IPID: 7318261
Offer steps and then download statement
User asks why the haven't received a statement yet. How do you investigate? What are the potential reasons why they might not have a statement?
Go to IHC to follow the process
1. Their works haven't been reflected in a distribution snapshot yet
2. They generated zero royalties during that usage month
3. There was an issue (e.g. mismatch)