How does a customer that purchases an eBooks obtains an access code?
What is Customer may register for a code on the website at gmat.wiley.com.
100
What is the .acsm file?
What is Permissions file that Adobe Digital Editions will use to retrieve the PDF or EPUB
100
How long is an access code valid for?
What is Depending on the code it may be for 6 or 12 months.
200
What does Test bank include?
What is Flash Cards, Self Assessment test, Other study materials
200
Are redemption codes product specific?
What is Yes
200
What is the purpose for GMAT?
What is Assist customers studying for the GMAT Exam
200
What is the importance of the Adobe ID?
What is Allows book to be portable
200
What is the refund policy?
What is Credits will be permitted
Refunds are not permitted
Tech support has the authority to make exceptions when the customer is less than half way through current subscription term
300
What do we doe if a customer wants to purchase more than 99 seats for the Virtual Labs?
What is Contact Jeff Kellum at jkellum@wiley.com
300
What should the licenses type be set to when generating a code?
What is Perpetual
300
How long does the access code valid for?
What is Allows 6 month access
300
Who do we request replacement links from?
What is Ingram
300
Name three places dummies codes are located.
What is Behind the CD pouch, in cover pouch and in book.
400
What is NigelStop Copy used for?
What is To check number of activation and reset licenses key.
400
What is the reason for an "invalid code" error message?
What is This means that the code is not assigned to an ISBN and needs to be mapped.
400
What is the policy for lost/damaged codes?
What is validate that purchase was made 90 days & replace code in code generator P/T Products
400
Why would a customer receive the error message "Error downloading file"?
What is Link is broken and you'll need to request a new link.
400
What are the options in 1001 Algebra I Practice Problems For Dummies?
What is Overview, Tips, Create & History.
500
How do you reset a customer's license?
What is Using the Sybex eTestPrep Status and selecting "Contact Us" and "Offline Help". Agent must leave a message containing license key and reason for resetting.
500
What is refund procedure?
What is Search for customer, remove book, select force license update and transfer to team leader's mail box. Refund must be within 14 days.
500
How can a customer that has exited their results page return to it?
What is They cannot.
500
What is required to transferring an eBook to an android device?
What is Adobe Digital Editions with an Adobe ID
Bluefire Reader App authorized with an Adobe ID
500
What are the steps to reset a customer's password?
What is login, QUICK REVIEW, USERS, Search for the user, Ask the user to verify information, reset to wiley123