Show:
Policy
Summer Welcome
ITSM
Random
Fun
100
This type of apparel is not allowed while working at the desk.
What is sandles or open toed shoes
100
Parents that follow their future student around are called this.
What is a helicopter parent.
100
This is the only browser currently "compatible" with Remedy
What is Firefox
100
This is the Team Lead for the walk-up Tech Support location
Who is Shane Norell
100
This type of cable is used to connect computers to a network.
What is an Ethernet cable
200
When is it leave the desk without telling someone first?
When is never.
200
The approx. number of students we will see during this years Summer Welcome Event
What is 3500
200
You should create one of these for every customer interaction
What is a new incident
200
This is the answer to life
What is 42!
200
The original name of TigerTech (the sales floor)
What is Computer Spectrum
300
You are allowed a 15 minute one of these every 4 hours
What is a break
300
This is what Elliot will be doing during Summer Welcome
What is sinking at the desk
300
Customers get to keep one these while their computer is checked in
What is a Loaner Laptop
300
Sting is the name of who's sword from which popular culture movie
What is Bilbo Baggins
300
This device is not supported on MizzouWireless yet.
What is a Chromebook
400
This is due at 10:00pm every Saturday
What are your time sheets
400
The approx. amount of time you be with a student during techstop
What is 30 to 45 minutes
400
You are required to add this to the invoice notes when a customer pays for repairs on there computer
What is a receipt number
400
RAM within a computer is short for this computer technology
What is Random Access Memory
400
This act was created in 1998 to help protect artists and movie makings from having their content stolen by others.
What is the DMCA or Digital Millennium Copyright Act
500
You are not allowed to do this while customers are present at the desk
What is use your cellphone
500
This is the URL for the campus VPN client
What is anyconnect.missouri.edu
500
These two things are required to create a custom ticket in Remedy
What is product categorization and operational categorization
500
This person is the all supreme ruler of the service desk
Who is Tony Santi
500
This liquid is the cause of thousands of death per year and countless ship wrecks throughout history
What is dihydrogen monoxide (water)