KB/Logic
"This driver helped me with my luggage. I wish I could give him 6 stars rating."
Positive Feedback/Feedback/Feedback about Driver & Vehicle
Maximum amount of adjustment/appeasement.
£100
This feature allows riders to request a trip 30 days in advance.
Scheduled Rides/Uber Reserve
These are fees charged 3 minutes after the driver arrives at the rider's pickup location.
Wait time fees
"Who took the trip I booked? It says completed but I'm still in my house."
Wrong Rider
How much credits shall a rider receive for a bad route concern if the upfront fare is £10 and the actual fare is £25?
£15
The price displayed in the app at the time of trip request is called _________.
Upfront Fare
Maximum amount of cleaning fee that can be charged to a rider.
£110
This KB addresses fare increase due to stops added.
Multiple Destinations
Carla was dropped off at a different location and she had to take another form of transportation. What monetary action shall you follow?
Full Refund/Adjust the fare to zero
Additional charge when passing through tunnels, motorways, and bridges.
Tolls
A dog that has been trained to do work or perform tasks for an individual with disability.
Service animal
This KB allows teammates to give credits or refunds when the rider made an extreme pushback.
Rider Pushback Policy
The fare of a trip is £50. The rider paid the driver £60 in cash. How much refund shall the rider receive for cash exchange issue?
£50/Full Refund
When demand in a specific area is high and there aren't enough available cars, fares automatically rise to encourage more drivers to go to the busy area. This is known as ________.
Dynamic Pricing
This fee is equal to convenience fee + booking fee.
Operating Fee/Rider Fee