People in Tillster
Products You Support
Customers
Escalations & SLA
Tools & Terminology
100

Who is the Chief Technology Officer • Executive?  Hint:  You may engage with him on P-1 War Rooms time to time or you may have to cover a product escalation or an RCA Postmortem meeting with him.

Who is Kamran Izadpanah

100

This is the global leader in powering digital ordering, delivery, couponing and loyalty solutions, across web, app, kiosk and call center platforms. Enabling nearly 50 million digital orders per year, it offers  integrated marketing and data mining, including proprietary AI and machine-learning tool.


What is Tillster

100

This customer is a fast-casual restaurant chain that serves smoothies, wraps, sandwiches, and flatbreads. The chain's mission is to inspire a healthier lifestyle by offering nutritious food and drinks in a tropical setting.

What is Tropical Smoothie Cafe

100

If a Technical Support person has an issue that comes in, is not sure but believes it to be significant to the store, they should do what?

What is Kick Off the P-1 Process in the Slack Channel to execute the Pager Duty.  Be sure to run the playbook!

100

What does this acronym mean: SITREP

What is Situation Report.  

Often fabulously used by Sr Manager Cisco Luevanos

200

Who is the Sr. Manager, Service Delivery • Operations? Hint:  You likely see her involved in installations and setting up a site survey or the start of an install process.

Who is Mindy Daly

200

This product is a tool that helps restaurants manage delivery orders: Control orders, Assign drivers, Update zones

What is Tillster's Delivery Manager

200

This customer is an American multinational chain of ice cream and cake specialty shops owned by Inspire Brands. It was founded in 1945 by Burt Baskin and Irv Robbins in Glendale, California. Its headquarters are in Canton, Massachusetts, and shared with sibling brand Dunkin' Donuts.

What is Baskin-Robbins 

200

The customer submits a menu request for 3 weeks from now to use.  

What is P-3

Urgency = L

Impact = L

200

What does this acronym mean: RBI-BK or commonly known as BK

What is Burger King

300

Who is the Director, Procurement and Logistics • Finance & Administration? Hint:  You likely must work with him to get hardware dispatched.

Who is Todd Price

300

This product is a digital display that shows the status of orders for customers and delivery drivers: Order status, Order information, Fulfillment time, Order organization, Integration, Scalability, Customization

What is Tillster Order Ready Board

300

Founded in 1954, this customer is the second largest fast food hamburger chain in the world. The original Home of the Whopper, their commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for 70 successful years.

What is Burger King

300

A customer reports that their online ordering is having declines for each order

What is P-1

Urgency = H

Impact = H

300

What does this acronym mean: RBI-PLK or commonly known as PLK

What is What is Popeyes Louisiana Kitchen

400

Who is the VP, DevOps & Cloud Engineering • DevOps? Hint: You may encounter them on a P-1 War Room call.

Who Is Jim Reed

400

What Tillster product comes with notices about PinPad Errors, Kiosk offline errors, Printer Paper Errors, and can be often noted physically by flashing Red light on the Kiosk?

What is Proactive Alerts for Kiosks

400

Founded in New Orleans in 1972, it has more than 45 years of history and culinary tradition. This customer distinguishes itself with a unique New Orleans-style menu featuring spicy chicken, chicken tenders, fried shrimp, and other regional items.

What is Popeyes Louisiana Kitchen..."Popeyes"

400

A kiosk is showing "pay at the counter" but this is not desired

What is P-2

Urgency = M

Impact = M

400

What does this acronym mean: RC

What does this acronym mean: Raising Cane's Restaurants

500

If Ramakrishnan Jayaraman is the Technical product owner for Kiosk, who is his partner for the scope and product pathway? VP, Product - On Premise • Product Management name.  Hint: You may encounter her with “ProActive Alerts” program.

Who is Caroline Soper 

500

What Tillster leading product comes with Single Sides, Wall Mounts, Double Sided and Counter Top models?

What is Kiosk

500

This customer is a restaurant company that has ONE LOVE- quality chicken finger meals. They are known for its great crew, cool culture, and active community involvement.

What is Raising Cane's Restaurants

500

Entire stores Kiosks are not operational.

What is P-1

Urgency = H

Impact = H

500

What is the CRM that Tillster uses for managing customer information and servicing customer needs?

What is Salesforce.

It is the SSOT (Single Source Of Truth) for all customer information used in Technical Support.