Promos & Discounts
Can promotions be combined when placing an order?
No.
Orders must be placed before this time to be processed the same day.
What is 12 (noon) CST?
The carrier we can not make address corrections with.
What is United States Postal Service
Can a customer have 2 different addresses on an order? One for billing and one for shipping?
Yes! A customer can bill and ship to two different addresses.
The percentage off we give for Military/Veterans.
What is 10%
How much do the following shipping methods cost:
Standard
2 Day
Overnight
Standard: $5 (Free for TBL Community Members)
2Day: $17.95
Overnight: $24.95
The types of changes we can make with FedEx and UPS after an order ships out.
What are minor corrections?
IE: Adding apartment number, delivery instructions, or fixing mis-spellings or transposed numbers.
What forms of payment CAN we accept over the phone?
Credit/ Debit Cards
Timberland Gift Cards
Visa/MC Prepaid Gift Cards
Can you use a promotion on a pair of 6 Inch Premiums?
No
How much does it cost to ship to the following places?
US Territories
PO Boxes
$16.50
$9.99
The status in Sterling OMS in which we can edit an order.
What is Created status
The (3) forms of payment NOT accepted while placing an order over the phone.
What are ApplePay, PayPal, and Klarna?
The amount of time from original purchase date we are able to price match.
What is 2 weeks
The (4) carriers we use to deliver our packages.
What are FedEx, UPS, Lasership(OnTrac) and USPS?
If it is too late to cancel the order in Sterling, what options does the customer have?
Refuse delivery, Use the return label to make a free return, we can request a return to sender for the customer.
If the customer needed to change the card that Klarna was pulling the payments off of, what would we instruct them to do?
The customer would need to contact Klarna directly to update this information. They could call them on the phone or contact them via app.
How can you locate the list of promo code exclusions on Timberland.com
Help Center> Promos and Price matching>How Do I Redeem Promo codes?>Full list of exclusions
If a customer places an order at 4 PM (CST) the Friday before a Holiday Weekend, choosing the 2-Day shipping method, approximately when should they expect their order?
The following Thursday or Friday.
If our customer is escalated and really wants to cancel their order, where would we put that request?
Team Room
If an order ships in 2 separate packages, how will the charges show up on a customers credit card statement?
They are charged for the items in each package. So there would be 2 separate charges.