Show:
Cable
Internet
Phone
Task Codes
Other
100
What is the code for starter cable?
BA001
100
What is the lowest internet speed?
ELP
100
What is the code for voicemail?
TA001
100
What is task code Customer Maintence?
33
100
What is PSU stand for?
Primary Service Unit
200
What is the service for BA001,BC001?
Standard Cable
200
What is the code for Standard Internet?
HR608
200
HP Unlimited What is the only service of phone we sell to customers?
HP Unlimited
200
What is the task code 57?
Customer Ledger
200
What is the first step for the R3 Call Flow?
Greeting
300
What is the code for DTA remote?
EN050
300
What is 2 levels of service gives you free internet?
Extreme, Ultimate
300
What are the codes needed for phone?
TE001, TE400, TA001, TZ032
300
What is the OTC task code?
41
300
What is the 2 service you MUST ask about when building your house?
Cable & Internet
400
What is Sports Programming Fee?
MP037/MP041
400
What is the speed for Extreme Internet?
30 MBPS download, 3 to 5 MBPS upload
400
What is the lowest price you can give a customer for phone?
9.99
400
What is Task Code for Credit Check?
VV
400
Give example of FCR open?
"In case the call is dropped or disconnected; may I have a contact number so I can CALL YOU BACK?
500
What is the codes for HBO, ShowTime, Cinemax, Starz?
HBO: DP606 ShowTime: DP647 Cinemax: DP666 Starz: DP686
500
What is the codes give you free wifi and what is the code for modem lease?
Wifi: EZ026, HN102 Modem Lease: EK019
500
What are the 2 International Plans?
International One Price Global Penny Plan
500
What are the task codes for cable, internet, and phone?
Cable: 36 Internet: 37 Phone: 38
500
What is the FIRST offer you MUST give a customer?
Full Value Save