Principles Behind Stories
This story demonstrates that when someone makes a serious mistake, responding with trust instead of punishment can create lifelong improvement.
What is the Bob Hoover story?
Carnegie’s fishing example shows that people respond to what they want, not what you prefer.
What principle does this teach about communication?
What is speaking in terms of the other person’s interests?
In carnegie's encounter with the police, over the dog with no leash, Carnegie avoided conflict by immediately agreeing with the officer.
This demonstrates what communication strategy that diffuses tension instantly?
What is agreeing instead of arguing?
This story shows how focusing entirely on another person’s interests — even if you say almost nothing — can make them feel deeply connected to you.
What is the botanist-on-the-train story?
Charles Schwab believed that appreciation and encouragement brought out the best in people — more than criticism ever could.
What type of motivation is this an example of?
What is positive reinforcement?
Dale Carnegie tells the story of a New York sketch artist who won over a difficult subject simply by offering this sincere and powerful social tool.
What is letting the other person feel the idea is theirs?
This story proves that making people feel important can influence entire groups, including voters.
What is the Jim Farley name-remembering story?
Tippy the dog greeted everyone with excitement, proving that people and animals react the same way to genuine interest.
What human need does this demonstrate?
What is the need to feel valued/important?
When Carnegie scolded his dog harshly and it ran away, he learned that criticism destroys motivation.
This experience taught him the importance of giving people what powerful thing before correcting them?
What is praise/encouragement?