Lost Time
The amount of late occurrences for 2019 in Timmins
What is 26?
Your provided name tag must be worn here
What is the left side of your shirt on your chest?
In charge of taking out the garbage
Who is the closing shift?
A Fraudster is in store, you have their photo identification in your hand but are breaking the news the line can not be activated, they ask for their id back what do you do?
What is comply with their request?
These type of devices are available on subsidy starting as low as $5 per month
What are tablets?
The amount of sick days used YTD from our store
What is 12
The color of your shoes when working
What is black?
In charge of repairs and loaner phones
Who is Darren? The in store SPC should be handling all customer's coming in needing to have their device looked at and or possibly sent for repair.
An individual commits what when they use falsified identification (ID), or identification that belongs to someone else, in order to activate a wireless account or make changes to an existing account.
What is wireless subscription fraud?
What is the Better Bundle with TV, Net and HP?
The amount of money we have missed out on in 2019 with late and days missed
What is $1474?
This item is provided to you by Bell for all seasons.
What is your shirt?
Making the schedule and reviewing attendance
Who is the manager?
Give me three things that can be accepted as valid photo id
What are
Canadian Passport;
•Canadian Citizenship Card;
•Indian Status Identity Card;
•British Columbia Driver's License / Services Card (Combined Card);
•Provincial photo ID (excluding Nunavut and Quebec);
•Foreign Passport;
•Permanent Resident Card;
Your customer lives at 279 Cherry Street you just sold them a Huawei tablet and an upgrade to the P20 PRO. did you fully take care of them and why?
What is "NO" Cherry ST is in our Fiber OP zone we could have also positioned BRS for a full home solution.
Name 3 Effects caused by missing time
What are
Lost Wages
High cost to replace
Poor Morale
Wait time
Reduced quality
Resentment
Fatigue
Understaffing
You can wear the following under your work shirt if necessary
What are plain white shirts?
Responsible for cleaning the black parts under the display tables for phones and counters
Who is everyone?
Your best friend comes in with her aunt, both of whom you have known for 10 years; they want to activate an account for her aunt however she only has her driver's license with her. What can you do?
What are ask if she knows her SIN number, provide the required id to them for next time or position pay as you go?
As our store is located in Timmins any customer who walks through our door is able to purchase a line on the Northeast ONT plan
What is no? The plan is based off the client's postal code not the one from which the phone was purchased.
The amount of money lost in the USA as per Forbes due to time missing at work.
What is $6.8 Billion Dollars?
Give 3 out of 6 items listed as not allowed jeans in the dress code
What are Capri, Ripped, Embellishments, Skinny, Mechanically faded, Oversized pockets?
This person does the banking paperwork in the morning.
Who is any person opening the store
The manager checks and verifies the contracts however anyone can and should be completing the daily cash sheet.
A client is in store with a physical credit card and knows their SIN & status card number. Can you activate them?
What is NO?
They require a valid piece of photo identification of which none is being provided.
Your customer just upgraded to a new iPhone XR, their old iPhone 8 is in mint condition, what should you do next?
What are ask about other people in the home who could use it? Ask about trade in? Light it up BYOD or trade it in and use the funds to pay for taxes on an iPad?