Touchy
Subjects
Subjects
This specialized hardware lets analysts control multiple classification-level systems using one keyboard, mouse, and monitor
Secure KVM (Switchbox)
The Help Desk can be reached at what number
304-625-4357, option 4
This new CJIS service securely transmits documents by converting traditional fax traffic into digital, cloud‑based communication
EtherFax
Where is the new ITX area
Located by the doors on the corner of B1
A short-range wireless technology using radio waves to connect devices like phones, speakers, and computers over distances from 1 to 30ft, and is not allowed to be used in the complex
Bluetooth
What is the name of the cable that is commonly kicked and results in a helpdesk call
Ethernet cable
This is where users submit requests to have new software installed on Citrix
TISU Jira request Portal
Employees use this application to report premium pay and wellness hours
CJIS Request Hub
Where do you go to update your UNET password
SharePoint -> Waffle Icon -> SSPR or MIM link
What is the number of personal questions you must answer when resetting your password
3 (correctly)
This small device you insert or tap to verify your identity adds an extra layer of security beyond a normal username and password
YubiKey
This self‑service application allows users to reset their own passwords
MIM (Microsoft Identity Manager)
This Microsoft platform provides on‑demand computing resources, storage, and services in the cloud
Azure
Daily Double !!
Where can you look for installable common software before calling the helpdesk
Company Portal
This small, tamper‑evident hardware label can trigger a formal investigation if it goes missing during an annual inventory audit
Property / Asset Tag / F# Tag
What oddly shaped block sits on your desk until you rediscover that, yes, it really does make the second monitor work
Laptop docking station
You are having an issue on the high-side, but sit at CJIS. Who do you call first ?
CJIS helpdesk
BMADG commonly uses these two languages for querying databases and developing Microsoft-stack applications
SQL and C#
How many miles of cabling is under the floor in just C1 NICS Area
77 Miles
Used by Security Division, this application helps manage visitor access
GateKeeper
I am the first question asked, but the last thing done, in plain sight but no one can find me, the light may be on but that doesn't mean anyone's home, what am I
Power cable / Button
What is the average amount of time it takes to research, request, procure, schedule, coordinate, and implement a hardware/software product solution through a fiscal year data call
18-24 months
This Citrix system serves as a central gateway and traffic manager between users and the applications they access
NetScaler
These five locations—CJIS, HQ, Quantico, Redstone (Huntsville), and Winchester—are all sites where you can visit what
IT Experience (ITX)
This MIM error code indicates that you must re-register your security questions on the registration page before you can reset your password
Error code 3001