Titan

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100

How is CCH Client ID is generated?

Once TQ is submitted, Titan creates the CCH Client ID.

200

Who complete the OCR process?

Titan sends the supporting documents to Sureprep for OCR process. Sureprep completes ORC process and then send data to CCH.

300

How does Data Cycle Start?

Data Cycle is the process of importing the assignee’s questionnaire data into CCH. To complete this, Data Cycle will create a current year return or roll forward the prior year return (if available) before importing the data. The Data Cycle process starts once the tax questionnaire is submitted. It does not matter if the assignee submits the questionnaire or the tax team does manually from within the work record.

400

What sections of tax questionnaire are covered by proforma?

The following key sections, among others, are covered by Proforma:

• Personal Details

• Real Property

• Interest Income

• Dividend Income

• Charitable Contributions

• Foreign Bank Accounts

• Foreign Financial Assets

500

What are the requirements for Proforma?

In order for Proforma to successfully process, the following needs to be correct:

• Version 1 of the return in CCH has the expected details to go through the Proforma process

• Assignee is verified in Tiger

• Assignee ID = CCH ID in Tiger US Custom Field

• SSN in CCH = SSN in Tiger US Custom Field

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100

What is Automated return generation?

ARG is the automated generation of tax return deliverables which include the tax return, the TEQ, the TEQ client copy, payment vouchers, and the company payment letters. It is triggered when users check off the certain tasks in the Tiger work record on the Delivered milestone. Before printing, automation will perform a series of validations to ensure the CCH ID is locked, calculated, and signed by the tax return signer. It will also check that an upload and hold has been completed in CCH for efile scenarios. Next, it will write information to the Tax Highlights and Filing Details sections of the work record. Finally, it will generate the deliverables in M-Files and update the Tiger task ‘Print final’.

200

How do I trigger a return to automatically print?

To trigger Automated Return Generation, the “Export to EFS & Lock Return” milestone task in Tiger should be checked off.   Automated Return Generation will occur for all returns, regardless of which office or name is included on the “Export to EFS & Lock Return” task.

To retrigger ARG, simply uncheck the “Export to EFS & Lock Return” task, click save, and then recheck the task. ARG will version over the previous copy in M-Files automatically.

300

How does ARG confirm that the CCH ID is ready to be published?

ARG performs a series of checks called Return Status Validation to ensure that the trigger from Tiger is valid (“Export to EFS & Lock Return was NOT done by mistake).

400

What is required to trigger automated return generation?

If any of these steps are not complete, the return will not automatically print

• Return must be free of e-file diagnostic errors

• All e-filed returns must be qualified

• Return must be signed in CCH

• Signer’s name must be the same as the person who locked, uploaded to EFS, and last calculated (hint: check Return History)

• Return must be last calculated by the signer

• Return must be locked by the signer

• Return must be uploaded to EFS (if any returns are e-filed)

500

How can I confirm if ARG is completed?

ARG will automatically check off “Print final return” task after it has successfully uploaded the deliverables to OneDMS and will write a message in the work record under the ‘Country Custom Field’ section in the field ‘Automated Exception Status’. If more than 1 hour has passed since ARG was triggered and there are no files in OneDMS, check for the ‘Automated Exception Status’ field or look to your email for any exception emails.

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100

How often does data cycle fail?

Historically, Data Cycle has a success rate of 98-99%. The failures that we do see generally result from outage issues between systems or unexpected issues with assignee questionnaire inputs.

200

What returns can be e-signed?

1. TP Return - Original

2. SP Return - Original

3. NR Returns

300

Can ARG be used to print an amended returns?

Amended returns are considered out of scope for ARG purposes due to the custom needs each return may have (example: copies of specific forms from the originally filed return). Please keep in mind, Amended Return workrecords should be set up as ‘Other Compliance’ and not ‘Tax Return’ work records.

400

What is Titan?

A inhouse grown Global Middleware: through which we are trying to Standardization, Data orchestration, Integration for various processes, Rules engine, Automation.

Middleware is the software “glue” that helps programs and databases (which may be on different computers) work together. Its most basic function is to enable communication between different pieces of software.

500

What is the Gold Standard of Tax Preparation Process?

1. Global Briefing Questionnaire

2. Automated Generation of Internal briefing notes.

3. Authorization List

4. Comp Collection and Processing

5. Data collection/Questionnaire and source documents

6. Automated Missing Information

7. Frontload

8. Tax Preparation

9. Tax return review and signing

10. Tax return delivery

11. Tax equalization

12. Tax return consent and E-filing

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100

ARG failed. What can be the reason?

1. Return not locked.

2. Return is running in background while signer moved the milestone.

200

What do we do once we receive error email from Titan?

We make the necessary changes as mentioned in the email and lookout for further follow-up emails, if any from Titan.

300

How data is pushed to CCH?

SurePrep uses OCR technology and proprietary templates to extract data from the tax return documents and then pushes the data into the appropriate locations in the CCH Axcess Return ID. Presumably, SurePrep maintains annual mappings of that years US tax return documents and the locations in CCH Axcess. Once this process completes, the missing information process is started.

400

Is there a cut off date for first year import?

In order for a return that has gone through the First Year Import process to be considered for Proforma for the upcoming tax year, the process must be completed by December 15 of current year.

500

Who would the first year import process apply to?

While this process is intended to primarily address new assignees, other use cases can include:

• Assignee who requires an amended return prepared whose original was not prepared by Vialto Partners

• Assignee who requires a Tax Equalization Calculation prepared whose tax return was not prepared by Vialto Partners

• Assignee who requires estimated vouchers prepared whose tax return was not prepared by Vialto Partners

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100

How long Titan takes to create WP / SD?

Average duration is 5-10mins. In busy season it can go upto 15 mins

200

What all sections are updated by Titan in Tiger?

Tax Highlights’ and ‘Filing Details

300

What can we do if Data cycle failed?

If it has been over 48 hours and you have determined that the Data Cycle has not been completed, please check off on the task manually and proceed with the return. The table below lists a few possible issues and how to resolve them.

Issue

Resolution

US GMS Workbook not available in M-files

A blank workbook can be downloaded from in M-Files under the Office Templates view., 2023

PDF of Questionnaire not available in M-files

The copy available in the assignee's Tiger File Cabinet can be used.

CCH ID is present, but unsure if data has been imported in CCH

This can be easily confirmed through the Return History in CCH. Look for the following activities:

• Return Created from Pro Forma – Indicates the rollover from the Prior Year

• TaxTransfer Import – Indicated data being imported into the return

You can always also open the return and look for the data that is expected to be imported.

CCH ID not created

Your office CCH Champion can help in rolling over / creating a return.

Link to CCH is missing

CCH IDs are named as per the assignee Tiger ID, you can hence always search using this.

400

What is first year import and proforma?

First Year Import is a process involving SurePrep & CCH that extracts certain pieces of the information from the prior filing and enters it into a CCH ID making the data available for the proforma process in the first questionnaire an assignee is requested to complete.

Proforma is a process where data is extracted from the prior year CCH ID and pushed into the current year tax questionnaire. This process happens automatically on the back-end and is intended to improve assignee experience as they fill out the tax questionnaire. 

500

What all functions Titan does for us?

1. Creation of WP / SD.

2. Generating common SD/ WP combining slips & TQ.

3. Creation of Blank WP.

4. Printing of returns and saving it into M-Files.

5. Esign Process