2nd Mile Service
Perfect John I got your food here
What does using the guest name look like?
Man these fries are hot
What is craveable food?
Washes hand after sneeze
What is health and hygiene
Picking up trash on the floor
Basic cleanliness
Welcome to Chick-Fil-a
How do we greet our guest at the door?
The naps and straws are in the bag for you
What is order accuracy
Changes glove for gluten free
What is cross contamination?
Wiping down tables
What is helping the dining room host
We are hosting a bingo night, you should come
What are other ways of being generous?
Perfect John I got your Diet Coke here
What is confirming the guest order?
Ensuring no sugar build up
How to ensure that there are no pest
Cleaning the hedges within the drive thru
What can boost our cleanliness CEM score
*Scanning the front counter*
What is proactive?
The flow of the drive thru
The role of mobile cash
Cleaning spindles every 4 hours
What is clean and sanitation
You see something, pick it up
What is bettering the team member mindset
And whoever compels you to go one mile, go with him two
What is the Bible verse for 2nd mile service?
Line in the drive thru
How can we communicate for fast and accurate service?
Bagging fries at the end
As soon as you break it down, clean it
What is the goal mentality of TL