Lease Terms & Conditions
Maintenance & Repairs
Company & Core Values
WISE & Sales
TLC Properties
200

This addendum discusses TLC Properties' commitment to the residents as well as lining out the rules they have to follow during their residency. 

What is The Community Policy Agreement?

200

This is the department a work order for internet or Smart Apartment equipment would be assigned to. 

What is Technology?

200

Hospitality is the cornerstone of this core value.

What is unbridled service?
200

This is what WISE stands for.

What is Welcome, Investigation, Sell Benefits/Value, End Strong. 

200
This community is located downtown on the square. 

What is Heer's Luxury Living?

400

This document is optional and should be generated with the lease any time you offer a concession for move-in or renewal.

What is the Promotional Addendum? 

400

We use these quarterly preventative maintenance events to perform quarterly apartment inspections.

What are filter changes?

400

This is the backronym we use to remember the 6 core values.

What is EIBUGS or I Eat Bugs?

400

The #1 goal of every lead call. 

What is scheduling a tour? 
400

This community was originally named Palm Village.

What is Sandstone Heights? 

600
Residents are automatically opted into this service unless they log in and choose to opt-out. 

What is Rent Reporting Services? 

600

The temperature outside when a resident's heating work order becomes an emergency.

What is 60 degrees?
600

This is the title of the book written by our very own Dr. Sam E. Coryell. 

What is Maestro to Magnate? 

600

This personality type of ELON is very open, chatty, and friendly. 

What is Likeable Communicator?

600

This community has a time capsule built into its cornerstone.

What is Township 28?

800

The lease makes no guarantee that this will be constantly available. 

What is Utilities? OR What is Internet Service?

800

These small but loud safety items need to be changed out a minimum of once every 10 years. 

What are smoke detectors? 

800
The year TLC Properties was founded. 

What is 1988. 

800

To be able to Sell Value to someone on a tour, you must first conduct this well. 

What is Investigation. 

800

This community has a total of 176 apartment homes.

What is Coryell Crossing? 

1000

This is the title of the clause that discusses a resident's 60-day Notice to Vacate. 

What is Holdover?
1000

If this occurs, you would instruct your resident to set their thermostat to "off" and their thermostat fan to "on". 

What is their A/C Freezing up? 

1000

These are the four pillars of the Grow Prepare Succeed Program. 

What is TLC University, Team Member Engagement, TLC Health and Wellness, and Career Path/Development?

1000

Your best closing tactic/phrase. 

What is _____? (Open ended, want to see one come across quickly and confidently.)

1000

This community was our first completed out-of-state community.

What is Promenade Commons?