All Aboard Metro!
This reusable smartcard system is used by passengers to tap on and off when travelling on Metro Trains Melbourne.
What is the Myki card?
The first step in any incident is to do this: stay composed while identifying the type of emergency and noting key details like location, people involved, and any hazards.
What is stay calm and assess the situation?
These officers patrol train stations in metropolitan Melbourne and major regional stations, as well as nearby car parks, trains, bus interchanges, and even trams and tram stops.
Who are Protective Services Officers (PSOs)?
This station device is primarily used to communicate with Metrol
What is the SEPAC phone?
This is returned after an INX report is submitted to confirm it has been logged.
What is the INX number?
This is the year Metro Trains Melbourne began operating the city’s suburban rail network.
What is 2009?
After (or safe to do during) an incident, this process involves recording details such as the cause, timeline, affected areas, and actions taken.
What is note taking or incident documentation and reporting?
This team supports Station Operations by assisting with crowd management, passenger engagement activities, and managing unplanned disruptions.
Who are the Authorised Officers (AO) team?
This is how Station staff should identify themselves when answering a call from Metrol.
What is your station or location?
This is the event type used when a passenger slips on a wet platform during extreme rain.
What is People Safety?
This Melbourne public safety campaign features a viral song and animated characters to promote safe behaviour around trains.
What is Dumb Ways to Die?
This network term is used to describe passengers experiencing serious medical conditions such as heart attacks, heat stroke, or drug and alcohol overdoses
What are ill passengers?
This team responds to faults affecting overhead power on the rail network.
Who are Electrol?
This is the button that must be pressed when using a SEPAC phone to speak to Metrol, but is sometimes forgotten.
What is the ‘Push to Talk’ button?
This is the button selected in INX InControl to begin a new INX report.
What is ‘Register a new LIVE event report’?
This is the current fine($) issued in Victoria for an adult travelling on public transport without a valid ticket or committing fare evasion.
What is a $305 fine?
This code signals the need to evacuate part or all of a site, with movement of staff, passengers, visitors, and contractors directed by the Chief or Fire Warden.
What is Code Orange?
This person is responsible for coordinating evacuation and ensuring occupants safely leave the building during a fire or emergency.
Who is the Fire Warden?
This phrase must be repeated three times when initiating an emergency call.
What is ‘Emergency, Emergency, Emergency’?
This should be attached to an INX report when available to support the incident details.
What are photos or supporting evidence?
This is the approximate cost of Melbourne’s Metro Tunnel project, a major underground rail infrastructure upgrade linking the west and south-east of the city.
What is around $15 billion AUD?
A backpack left in a train station that looks out of place, has visible wires, and seems hidden from normal view would be assessed using this security method.
What is the HOT Principle?
This team, based at Metrol, communicates with passengers through website updates, Metro Notify, X, and live announcements, while also monitoring CCTV, coordinating resources, and managing major disruptions across the network.
What is the Passenger Control Centre (PCC) team?
These staff control train movements and coordinate incidents across the network.
Who are Train Controllers?
The number of digits in an INX report number.
What is 6?