Fluid Warming
How many ORS Basin Warmer sizes do we offer?
5 sizes! 3.8L, 5.7L scope warming, 6.6L, 7.5L round, 9.4L
Name the three main differences of the slush 1.0 and 2.0
The 2.0 has an attached basin, a lock in drape and a refreshed paint job
Do we ever provide a coretemp to a customer free of charge?
No - we always sell the coretemp
What is the platform where customers can repair/replace equipment?
Zendesk
What is Medline's service rate (%) on all of our drapes and capital equipment?
95%
Who is our main competitor in the fluid warming space?
WEG
What is the benefit of customers using the 2.0 drape?
We have a patent on the design, meaning no competitors have created a knock off
For easy scooping
How long is sold capital equipment eligible for a free repair?
Up to it's lifespan (10 years for slush, 7 years for coretemp) up to the value of the unit
How many distribution centers does Medline have nationwide?
75+ and still growing
Which ORS basin is the most popular?
ORS-2066R the 6.6L rectangular basin
Do we loan the autostir to customers?
No - we sell the autostir to customers to avoid confusion and frustration
What is unique about the CoreTemp drape?
The "drop and go" drape allowed for easy and intuitive draping, and minimizes any margin for error that could lead to drape burn
Do customers have to pay for repairs/replacements on loaned capital equipment?
No, Medline covers these free of charge
Acute Care Reps, Microtek specialists & Product Managers
Drape burn residue and chipped paint
How do we ensure drape compliance if we don't loan the autostir?
On the 1.0, we loan the attached fluid warmer and on the 2.0 there is no other drape that can be used with the equipment on the market
What component do customers often throw away in the CoreTemp unit?
The fuses! They come in a separate baggy and need to be installed to power on the equipment
If a customer orders a new fleet of warmers and needs help with set up, what resource can they utilize?
Capital Install - which is set up/approved by the product managers
Reach out to the product manager to see what options we have to lower price
Why do customers prefer ORS warmers over E-series?
E-series has a touch screen temperature control panel that is hard to navigate when the unit is draped and the clinician has gloves on
How would you combat a frustrated customer saying they don't like the 2.0 because we only offer one drape?
Let them know a new longer size is coming out in Q1 2026!
What feature of the coretemp drape ensures that customers cannot off-brand?
The RFID chip in the drape ensures that no other drapes can be used with the equipment
If a customer has a slush or coretemp break down and needs to send it to be repaired, what should they use in the meantime?
They can use a temporary loaner unit provided by Medline free of charge
How quickly can a customer expect to receive an case of drapes after ordering?