Administration
Where do users go to enable alerts ?
What is the Manage Alerts section under Communications
In Money Movement, what is the Standard ACH Cut off Time ?
What is 5 pm
Caller: How do i set up to receive text message alerts?
What is access administration, self admin, personal preferences. Ensure mobile number is added and check box "use with alerts" and save presences.
How do you look up the Ach ID ?
What is Company Setup>Maintain Services>ACH> Ach Company ID Set up
How do you look up a completed template based Ach transaction?
What is the history tab in the Ach section under Money Movement.
How does a Admin user add access to an account for a user profile?
What is edit services & accounts
Where does a user go to access account transactions?
What is the Deposit Account reporting under the Reports Tab.
Caller: I have a Ach we need to stop from going out, what do i need to do?
What is submitting a ACH reversal Form
How do i know which accounts are tied to a company log in ?
What is Company Setup>Maintain Company>Accounts>Account Maintenance
What is the Cut off time to send a Wire through Online Banking?
What is 2:45 pm
A user wants to rename a account they see in online banking, where is this updated ?
What is Account information in the Company Admin Tab.
In Check Pos Pay, what is the cut off time to approve a check issue?
What is 1 pm
Caller: I cannot pull my account statement online, how do i fix this so i can pull online statements?
What is updating the delivery preferences to Online from Paper.
How can we identify the Primary Admin ?
What is the check mark under Primary User next to the User ID.
Where is the Ach Reversal Form located ?
What is the Forms & Documents index in the Communications tab.
Once logged in, where does a user go to change their password ?
What is the Self Administration tab > Change Password
There is a approval needed for a Wire transaction, where does the client go to Approve the transaction ?
What is the Approvals tab and look under Transactions>Wire
Caller: I have a check i need to place a Stop Payment, how do i do that online ?
What is going to the Account Service tab>Selecting Stop payment
How can we update a phone number for a user ?
What is selecting the User ID under the Company User maintenance and selecting to Edit information on the Company User telephone.
Where do we locate if a Clients ACH is set up for Same Day ACH and what is the cut off time to submit the Same Day ACH?
What is going to Maintain Services>ACH>Company ACH Configuration Settings> 0 means Same Day 1 means next day; the Same Day Cut of time is 12:30pm
What are the steps a Admin User will need to do to add user Limits on services ?
What is Administration tab>Company Admin>Manage users/selecting the user id and editing the user limits by services that are enabled
Where can we see who transmitted and Approved a CCD payment?
What is the History Tab in ACH and pulling up the Transaction Detail
Caller: I am a administrator in online banking and I need to reset one of the users password. Where do i go in online banking to change a it?
What is selecting System Access for that user and resetting the password.
Where can we pull a User Audit Report ?
What is Reporting>Audit Report
What entitlement would a user need to pull information on a Wire that they received ?
What is the incoming Wire Report