MAINFRAME/COR
The screen you see pending/current day credits on
What is DI20
The two fields that are visible to the client within Edge
What are the request summary and the resolution summary
The system used to locate images of checks that were deposited into a PNC account and then debited due to a stop payment or insufficient funds
What is Webview Returns
The section of CPI that houses the data security contact document
What is TM Image Archive
The tab you would use to locate a CAA Statement
What is Global Index
The system that is used for ARP
What is SMS
Where it is okay to type the entire Account number in Edge
What is Notes
The timeframe you can search for at one time within Webview Research
What is 30-45 days
The type of account or product we can complete a CPI for
What is a Corporate Account or Product
The spreadsheet you would need to locate the report names for the Navigate Tab
What is XNET Systemware Reports
The screen in COR used to see the ZBA master account
What is DI10 or DI16
This is what you would create if you want to resolve your case but still need to follow up on it.
What is a Task
The types of adjustments that could have backup available in Webview Research
What are Debit/Credit Memos, Deposit Adjustments, and Misc Credit/Debit
The person that completes the CPI
What is the SA
The option you choose if you need to restore a statement in Global Index
What is Add To Work Queue
The three ACH Warehouses
What are EFTN, EFT1, EFTA
The Product/Category/Reason for an ACH unauthorized dispute on a CCD item
What is ACH/Transaction inquiry/CCD Request
The benefit of ATF over Webview
What is being able to search for an item over multiple years at a time.
The system used to start a CPI
What is Edge
The Global Index Group Name and Global Index Name to select when pulling a DDA Bank Statement
What is RCBSTM / CUSTNO$
DAILY DOUBLE
The screen that we use to view the balance on an account
Why would you use the Waiting status in EDGE
If you are waiting for a client or internal to provide additional info
The types of documents located in Webview Signature Cards
What are new and deleted signature cards
The most common ways to search for a CPI that has already been created
The option you would choose to show the dates available for a report in Navigate
What is Versions