Shopify Stuff
This is the new app that matches us with other advisors through Slack to set up chats
What is Sidekick?
This is where we send merchants to pin authenticate if they come into chats unauthenticated
What is pin.shopify.com?
This is the channel we reach out to when a merchant’s payments are on hold and there are no open ZD tickets
What is #support-risk?
If a merchant wants to integrate their own shipping account or use a shipping app to display rates at checkout, they need to reach out to Support to get this activated in their internal
What is Carrier Calculated Shipping (CCS)?
A free Shopify app for US merchants looking for wholesale suppliers
What is Handshake?
Shopify’s mission statement
What is "Making Commerce Better for Everyone"?
This is the channel we go to in slack when we have a Themes or TMS question (mon-fri)
What is #support-global-frontline?
This payment method will appear for customers shopping from their iPhones or Safari browser (if the merchant has it enabled)
What is Apple Pay?
If merchants are fulfilling and shipping orders from Canada, the US, Australia or the UK, they are eligible for this Shopify product
What is Shopify Shipping?
This chrome extension can help us see which/if the Facebook Pixel is firing
What is The Facebook Pixel Helper Chrome Extension?
This platform gives Support Advisors insight and data visibility toward key objectives and value metrics
What is Apollo?
When this is present on the account, we can’t add extra trial time for merchants to temporarily access their admins
What is an unpaid invoice?
This is Shopify’s “Buy now, pay later” payment product
What is Shopify Payment Installments (SPI)?
A shipping label credit is applied to future label purchases when a merchant takes this action in their admin
What is voiding a shipping label?
This is the time period in which customers can cancel orders that were placed directly on Facebook or Instagram checkout
What is 30 minutes?
This is the year Shopify was founded
What is 2006?
We do this if an app developer has been unresponsive 1 business day after we sent a warm handoff
What is a follow up email?
A set of linked financial products from Shopify designed for merchants, including a money management account, spending card, and cashback rewards
What is Shopify Balance?
Local pick up will stop working once a store exceeds this number of locations
What is 20?
To appear on this app, the merchant’s first Shopify Payments transaction needs to have been at least 90 days ago
What is the Shop App?
This Shopify store became a publicly traded company in November 2021
What is Allbirds?
We use this to pin authenticate Partners
What is the Partner help center callback option?
This is the local payment method that integrates with Shopify Payments for merchants in the Netherlands
What is iDEAL?
It’s only possible to create return shipping labels from the admin for domestic orders in this country
A unique and internationally recognized identifier for a product, usually seen as a barcode
What is a Global Trade Item Number (GTIN)?