Policy Coverage
This coverage protects you if your car is damaged by fire, vandalism, or theft.
What is comprehensive coverage?
This is the first step a policyholder must take to report an accident to Progressive.
What is filing a claim?
Liability coverage applies if you cause damage to this type of property owned by another person.
What is real or personal property?
This section of ClaimPro allows users to view all notes and updates entered by adjusters regarding the claim
What is the claim notes section?
This ClaimView tool allows users request additional claim information
What is EMMA ?
This term describes the monetary amount Progressive will pay for medical expenses incurred by relative or rated resident passengers in your vehicle.
This type of documentation is required to process most claims, including photos and police reports.
What are supporting documents?
This type of liability coverage protects you if you injure a pedestrian while driving.
What is bodily injury liability?
This ClaimPro feature displays the date, time, and details of the initial claim submission.
What is the Loss Details?
This section in ClaimView allows users to review statements left by involved parties.
What is the Digital Statement section?
This section of the Customer's policy specifies the limits for bodily injury and property damage liability.
What is the declarations page?
This Progressive feature allows policyholders to track the status of their claim online or through the mobile app
What is the claims tracker?
Liability coverage does not apply if the insured causes an accident while engaging in this activity.
Ride-share (i.e. Lyft, Uber, Doordash)
This section in ClaimPro provides a breakdown of all payments made for a claim, including amounts and dates.
What is the payment history section?
This section in Claim view allows users to view what vehicle repairability status
What is the vehicles section?
This optional coverage pays for a rental car while your vehicle is being repaired after a covered loss.
What is rental car reimbursement coverage?
This term refers to the amount Progressive sets aside to cover potential costs for a claim.
What is the reserve amount?
This liability scenario involves Progressive paying for damages caused by an insured driver to a stationary object, such as a mailbox or fence.
What is fixed property damage?
This tool in ClaimPro allows adjusters to upload photos, repair estimates, and other files related to the claim.
What is the Content Submission system?
This ClaimView tool tracks written communication to clients
What is the Messaging?
This provision in the policy ensures that Progressive will pay for damage caused by drivers who do not have insurance or whose insurance is insufficient.
What is uninsured/underinsured motorist coverage?
This team within Progressive investigates claims flagged for suspicious activity or fraud.
What is the Special Investigations Unit (SIU)?
Progressive’s liability coverage extends to accidents caused by this group of people, provided they have permission to use your vehicle.
Who are permissive drivers?
This ClaimPro feature flags claims with potential issues, such as fraud or missing documentation.
What is the alert system / CVQ?
This ClaimView section provides a summary of Actions completed by users involved in the loss
What is the Status Section?