HEART
What does "H" stand for?
With the 3 corresponding words
Howdy!
Fun, Friendly, Energetic
What is a PERFECT uniform!
Hat, TXRH shirt tucked in, belt, dark blue jeans, gloves, non-slip shoes, name tag
What condiments should we ask for if a guest wants a Prime Rib?
Auju, creamy or raw horse radish
What is the maximum time the phone should ring?
TWICE!
What does "E" stand for?
With the 4 corresponding words
Engage
Knowledgable, passionate, care/concern
What are the 3 postions where highlighting is NOT optional? What should your chits look like?
Bags, Lead, Validation
Should look like a coloring book!
What information is needed if a guest orders a grilled shrimp dinner?
what are the garnishes?
What count 9 or 12?
Would they like the rice bed? 2 more made from scratch sides
parsly, lemon, garlic butter
If the kitchen is running longer than expected with their order, how do you properly handle it?
Apologize, give them a new quote time, and let a manager know!
What does "A" stand for?W
With the 3 corresponding words
Arrive
Proud, present, attentive
What does NPS stand for?
Net Promoter Score!
AKA NEED PRESSURE STAT!!
When a guest asks which steak is the most flavorful, what should your answer be?
Ribeye!
Remember to upsell!!
When are you to close the window?
After the guest is fully satisfied with their order and left
What does "R" stand for?
With the 3 corresponding words
Respond
Kind, courteous, respectful
What's the #1 question we get scored on?
Would you recommend us to a friend?!
Which steak is considered the leanest?
A sirloin
How should we answer the phone/ window?
With a SMILE!
What does "T" stand for?
With the 3 corresponding words
Thank you
Genuine, memorable, grateful
Lead should double check everything to the T n help window
Validator grabs anything that expo missed/ help bags
Bagger will grab bread n drinks
Window should help every position plus phones
Which steak is known as most tender?
What should be asked if they want it med, med well or well?
Filet, and ask if they would like it butterflied!
What should we never do, especially when busy?
STAND AROUND! GET THOSE STEPS INNNNN