Attendance
These are gained when we do not make our shifts
What are Attendance points
Can detect one part of blood in 100 million parts of water.
What is a Shark
The amount of hours each week we are required to schedule ourselves for
What is 40 hours.
What is the QA expectation average
What is 80%
This indicates all the QA guidelines were followed for a particular call
What is a Good Job
This is the expectation for No/late contacts within The learning and development phase
What is no No/late contacts.
Countries in the world today.
What is 195
This occurs when we have not selected 40 hours in a week.
What is Auto-assignment
The CEO of Anywhereworks
Who is Natalie Ruiz
What is stated within 5 seconds of the call opening
What is the answer phrase
The expectation for hours worked each work
What is 36 - 40 hours
The only animal that has a skull but no spine.
What is the Hagfish
The most hours we can work throughout a day
What is 12 hours
The Barbie doll’s full name
What is Barbara Millicent Roberts
When a caller compliments us and requests our companys name.
What is Due to confidentiality I am unable to provide that information.
The number that should be called 15 minutes before the start of a shift.
What is the Attendance Line 866-396-0902
Has the most pyramids in the world (not Egypt)
What is Sudan
The longest consecutive shift we can schedule for
What is 4.5 hours
German chocolate cake is named after
Who is Sam German, not the country.
The caller has provided their name and reason for call but the line was disconnected; what would be the call decision
What is partial message
The total amount of attendance points that can be gained within a 4-week period and the L&D phase.
What is 16 attendance points.
There are parts of COUNTRY in all four hemispheres
What is Africa
We must be available for 10 hours on these days
What is Monday and Fridays
Upon arrival to Hogwarts new wizards are sorted into these houses.
What is Gryffindor, Hufflepuff, Ravenclaw, and Slytherin.
This is the easiest way of controlling a call and de-escalating a caller while smiling.
What is tone and inflection of voice.