SEFT Curry!
What does the acronym SEFT stand for?
Secure Email File Transfer System
If NIDDK experience a network outage, who contacts the vendor to report it?
NIDDK
OD Conference Tracking System
OD Conference Tracking System is for tracking attendance of staff and researchers at professional conferences
SL1 has crashed
Tools team
MS O365 / MS O365 Azure Active Directory / MS DNS / MS O365 SharePoint/One Drive problems
Microsoft NIH TAM Support
In Outlook, which distro group handles SEFT problems?
Extra Credit: In Xmatters, which group do we reach out to?
In Outlook it's "NIH Messaging Team" or "msgteam@mail.nih.gov"
Extra Credit: UCC CES
Who investigates DWDM issues
Alex Christie
SPOK
Spok Mobile is a two-way, HIPAA-compliant messaging application that enables smart device users to receive and send pages (text), images, and videos. Spok Mobile was formally branded as Mobile Connect.
Network device goes offline at a site
Tier 2
This group handles:
Mobile Device Managment
Iron Port Filtering System
Microsoft Exchange Email Support
CIT-UCC-CES Operations Group
SEFT alerts in which monitoring tool(s)
SCOM, Sitescope and SL1
If Warden is down, what type of issues will TOC experience on our end?
TOC will experience issues logging into SL1, Bandwidth Reports will not issue in Grafana
FFS (Fee For Service)
Fee for Service (FFS) is a funding mechanisms used to charge NIH Institutes, Centers and Offices (ICO) for services rendered.
Cyber Security Threats
TMIR
CISCO VPN Remote Access
CIT-NET-SEC-USER VPN REMOTE ACCESS
Alternative ways to sharing large files if SEFT goes down?
Sharing large files can be done via OneDrive or Box.com. Both support sensitive files, however this should be verified with the user’s IC ISSO as they might have different polices.
In escalation, do internal and external network DNS issues go to separate or one network group in xmatters?
Extra Credit: What is the name of the group in Xmatters?
One Group
Extra Credit: CIT-NET-SEC-INTERNAL/EXTERNAL DNS
DAS (The Distributed Antenna System)
The Distributed Antenna System ( DAS ) provides enhanced in-building wireless services to NIH staff and visitors. The system provides signal quality for cell phones, BlackBerries, pagers and to other customers outside of NIH.
VPN Goes down
Jason Boig/Network Services
NIH Security Team – Critical Response
NIH-INFOSEC
The primary reason SEFT goes down
Allocated Storage Space has run out on the server.
What 4 distro's does TOC utilize when sending IT Service Alerts for Outages or Degradations?
· CIT IT Service Alerts - CIO'S
· CIT IT Service Alerts IT Pro’s
· CIT IT Service Alerts – EO's
· CIT IT Service Alerts – NIH Community
What two canine breeds does Luis Giron own?
Bonus: What are their names?
Cane Corso - Leonidis
Old English Bulldog - King Henry
Distributed Antenna System (DAS) goes down
Facilities and Infrastructure team
Cisco, Polycom, Skype, Teams, Jabber, Hybrid Voip Solution issues
CIT-UCC-VOICE&IM-OPS