What is the minimum % of arrg we can take ?
25%
What PTOP MEAN ?
Promise-to-Pay (PTOP)
Warm transfer calls MUST NOT be made to ?
General Insurance or Life Insurance due to the Bank Act; however, calls can be warm transferred to Insurance Advice for Balance Protection Insurance (BPI) and to Assurant for Retention.
What is your cost center ?
4211
Une noix de coco
follow these requirements for accounts over 30 days past due:
a. A maximum of 2 PTOP's are to be set. b. First PTOP should be within 14 calendar days. c. Final PTOP must not exceed 30 calendar days.
What need to be confirmed with the customer and clearly documented in the notes ?
The date, amount and method of the payment
Leave a message on the voicemail including the following:
Who is your TM ?
Patrick DeGuire
le pouce
A promise can be altered by another agent when:
a. There is a change in the payment date ( by more than 2 days) b. There is a significant change in the PTOP dollar amount of $ 50 or more
Wich methode of pmt is not accepted ?
Tell me 1 question A and 1 question B
See following procedures pages : authentication
What is the first Page you should have open when you login ?
CA home page
Parce qu'ils jouent contre d'autres personnes.
What is an LTA ?
LOong terms arrg ( more than 2 ptop)
What are the the 6 differents way to make arrg ?
outlook reminder
Payment express tools
Live pmt
Online pmt
At TDCT branch will call in
Western Union
tell me some :Misrepresentation/False or Misleading Information that can be provided to customer
Do not misrepresent the purpose of a communication in respect of the collection of a debt with any person or give, directly or indirectly, by implication or otherwise, any false or misleading information in the course of that communication
Do not directly or indirectly mislead, threaten, or state an intention to proceed with further action if the bank does not actually intend to do so
What is the name of your COE
Bahrat Masrni
Un oeil
As per Debt Collection Practices (Credit Business Practices Regulations), you need to ensure to communicate what ?
any regular payments that are due within the repayment period.
What is the Consequence of Delinquency:
As a best practice if the account is over 30 days delinquent or may be at the end of the month, educate the customer on the importance of making payments on time and how doing so can better their credit bureau score.
What do you need to tell the customer If the customer still refuses to end the recording ?
I'm sorry, but as you have not agreed to discontinue recording this call, we are unable to continue, and I will be disconnecting this call. Thank you for calling [TD Canada Trust/TDAF/MBNA].
Who is the beat teacher Ever
Jennifer Michaud-hamel
La pupille