Hot-Pack
What is the importance of checking as you go?
To ensure you have ALL items and ALL special instructions met
When should you include ketchup, mayo, and mustard in a cold bag?
Anytime you have a burger, sandwich, or mini burger
What are the steps to passing out an order?
verify payment, check bag with guest, make sure no extras are needed (silverware, napkins, peanuts, dressings/sauces), mark as picked up
What should you say before ending a phone call with a guest?
"You ordered xyz, your total is $, togo orders are currently taking about x mins, we will text you as soon as it is ready and you can pay at the window during pickup"
How many orders can be placed in a 15-minute time slot?
4
A steak was ordered rare and looks well done, what should you do?
Notify your FOH manager and ask MIW for a recook
A guest ordered 2 1/2 dozen rolls with extra butter, what is in the cold bag?
12 2oz butters and one 8oz butter
A guest pays with a $100 bill what should you do?
What is the maximum amount of times the phone should ring before being answered?
3 rings
What is required during a restroom check?
Sweep, and refill toilet paper, paper towels, and soap, take out trash, wipe the counters
When an order is perfectly packed, what all misc. items should be in their bag(s)?
Bread, Peanuts, NPS Flyer, kids toys (as needed), straws (as needed), cold bag
The special instructions say A1 for every steak. The guest ordered medallions, a ribeye, a smokehouse burger, and steak bites. How many A1 do you give them?
3
Where do you get Gift Cards from?
A manager or LSM (during gift card season)
What is the most uncommon load?
A guest ordered 2 shrimp kicks and a shrimp smother, how many individual shrimp should they receive?
13
What two entrees get 3 sides?
Filet Medallions and Grilled Shrimp
What items go in the cold bag but are found at expo?
Creole Mustard sauce and Tartar sauce
A guest comes to the window asking about their order that is 15 minutes late. What should you do?
Apologize, offer drinks and peanuts for their wait, inform them you are checking with the kitchen, and let them know you will text as soon as it is ready
How would you ring in a smothered chicken with all toppings on the side?
Click no smother mushroom and no smother onion, type side mushroom, onion, and gravy/cheese in the special instructions
What is the standard for timing with restroom checks?
Every 15 minutes
What 2 dinner salads do NOT come with bacon bits?
Chicken Ceasar and Salmon Caesar
A guest ordered 2 house salads with extra ranch, 1 house salad with oil and vinegar, a boneless wing with bleu cheese, and a strawberry cheesecake. What do you need from salad?
Four 2oz ranch, one 2oz bleu cheese, strawberry sauce, and whipped cream
A guest is disabled and places their order over the phone. They let you know they cannot come to the window to get their order, what do you do?
Ask them to pull in front of the togo window, call when they arrive, take payment first, and then bring out their food
A guest calls asking to change the pickup time for their order, it is still marked as a 'future order' how do you change the pickup time?
Go to order details, edit delay
A guest ordered 3 family meals for a small get-together, and they asked for a bag of peanuts to be included for each person there. How many bags of peanuts should they receive?
12 bags of peanuts