AHCO Definitions & Trends
WHAT IS THE NAME OF THE PHILOSOPHY OF ORGNISATION AND WAYS OF WORKING ON WHICH THE AHCO MODEL IS BUILT, AND IN WHICH SECTOR DID IT HISTORICALLY ORIGINATE?
Agile - Technology Sector
HOW MANY SLICES OF THE HEAD ARE IN THE AHCO FRAMEWORK
4
WHAT WOULD YOU CALL A TEAM OF MULTISKILLED, EMPOWERED RESOURCES WHO SERVE THE CUSTOMER E2E
POD
MODERN ORGANISATION SHIFT FROM ALIGNEMENT TO VERTICAL FUNCTIONS TO ALIGNMENT AROUND…
CUSTOMER VALUE
WHAT ARE THE THREE WAYS WE CAN DEPLOY CAPABILITIES INTO VALUE STREAMS
EMBEDDED, DEPLOYED, INTERLOCK
WHAT ARE THE THREE KEY STAGES IN AN IMPLEMENTATION PLAN FOR POD BASED WORKING?
Pilot -> Split the pod -> Scale
WHAT IS THE MOST FLUID AND ADAPTIVE DELIVERY MODEL?
LIQUID LATTICE
CUSTOMER SEGMENT, PRODUCT, CHANNEL, CUSTOMER JOURNEY
IT IS COMPRISED OF A NUMBER OF DIFFERENT TEAM MEMBERS WITH DIFFERENT SKILLS, ALL COLLABORATING TO ACHIEVE A COMMON, TIME-BOUND GOAL
SQUAD
HOW DOES A POD MODEL BOOST CUSTOMER EXPERIENCE, EMPLOYEE ENGAGEMENT AND EFFICIENCY ALL AT THE SAME TIME?
Reduced handoffs, clear ownership, empowerment, multi-skilling, improved tech
NAME 3 KEY CONSIDERATIONS FOR POD DESIGN (OUT OF 6 WE DISCUSSED)
Value stream alignment, operating hours, culture/leadership, sourcing/locations, systems/tooling, joined up ecosystem
SPECIALIST AGENTS PROVIDING CRITICAL LINKS BETWEEN PODS WITHIN A POD FAMILY
CHAPTER OR COMMUNITY OF PRACTICE