What are fragrance, small goods, sunglasses, watches?
100
Prior to hiring 2 things must take place
What are references and hireright
100
Must be done at the end of every shift for all associates and managers
What is register audit
100
Cameras are positioned to capture what 3 areas of the store
What is back door, front door, all POS
100
Inspected & tested daily
What is EAS system
200
Inspected daily & locked when not in use
What are fitting rooms
200
Amount of time to deactivate alarm system code?
What is 24 hrs. from termination?
200
$1500
What is cash pick up?
200
socializing, cash sales, misplace merchandise, bag checks and customer service
What are behaviors to watch when auditing tape?
200
Clear, see-through plastic trash bags, Empty cartons/boxes are to be broken-down/flattened Contents thoroughly inspected by a member of Store management.
What is trash removal?
300
Never left unattended when unlocked & tested montly
What is the back door
300
Inspected by management in front of camera as the associate exits?
What are bag checks?
300
viewed by another employee within 3 transactions on the same register
What is a post void?
300
Management should not view
What is my own recorded shift?
300
change system settings, edit or delete recording, power down, reposition
What are management not authorized to do with CCTV
400
approach & select merchandise; conceal merchandise; maintain continuous observation; fail to pay for the merchandise
What are 4 steps to detain shoplifter?
400
Bob and Lisa
What is bottom of bag and look inside all
400
viewed by another employee at the time of transaction preferable manager or lead
What is cash refund?
400
minimum 5 min
What is amount of time mgmt. should view high loss areas?
400
Amount of time allowed to train SIP
What is 3 days for management and 7 shifts for associates?
500
4.0
What is the company shrink goal
500
Unannounced, random and 2x a day
What are cashier audits?
500
name 5 things a manger must review daily
What are register reconciliation, refund slips, post voids, no sales and shipment manifest.
500
request for service
What is retail loss prevention security group
500
Name D#35 focus stores
What are Petaluma, Napa, Vacaville, Folsom, Milpitas.