MAY THE FORCE BE WITH YOU
When a lead has been converted - this Salesforce record stores information about individual people you’re trying to sell to or work with.
Contact
What tab in Ninja do you check to see if a profile is data complete
Workflow tab
What are three "top segments" on our platform?
Acceptable: Bakery, Coffee Shop, Buffet
What is the first step of the 5 step Call?
Find Your Audience
What does the N in SNAP stand for?
I(n)valuable
This action turns a lead into an opportunity, account, and contact in Salesforce
Convert
A partner wants to have surprise bags picked up after lunch AND after dinner. In order to do this, you must...
Create 2 separate items/surprise bags with different pickup windows
A coffee shop prospect is cagey about doing a pickup window at the end of the day because they sometimes sell out. What would be a good alternative pickup window (the term we use)?
Next Day Pickup
This GK says, ‘I handle all of that for them,’ acting as the decision-maker. What type of gatekeeper is this?
"Karen" - Active Gatekeeper
What percentage of time should you be listening vs talking in a conversation with a prospect?
70% Listening / 30% Talking
This Salesforce record is used to track potential customers before they become opportunities.
Lead
What action do you have to take in Ninja for a partner to be able to sign T&C's and what tab is it in?
Send the Welcome Email (#4) in the Workflow tab
What are three food/beverage items partners CANNOT add to surprise bags?
CBD infused products, Alcohol, Expired Food (food that has actually gone bad)
This is an effective objection handling process that includes three parts and builds rapport with prospects.
Feel / Felt / Found
Fill in the blanks
SNAP focuses on ______ and ___________ psychology
Speed / Decision
Finish the phrase: If it's not in Salesforce....
Where are the three sections we need an email address for a ninja profile?
User, Store Email on Details page, and Invoice Email on Financials
Where can you find internal TGTG information about different food businesses, their waste profiles, industry lingo, and examples of current partners?
Food Loss Playbook - Confluence
The three "C's" of Tone
Curious / Confident / Casual
"Tailoring your pitch to the prospect's needs/goals" is what part of SNAP?
Align (Always Align)
This feature allows you to summarize, group, and filter data to uncover trends and insights without writing code.
Report
What must a partner have in order to receive their payouts?
Banking info + Business Number
What are the 2 qualifications a food/beverage surprise bag MUST HAVE to be acceptable?
The bag must meet the minimum retail value and all items must be edible/drinkable.
What are the four steps of Closing with Clarity?
Hint: The acronym is P.A.C.E
Position, Adjust, Commitment, Expectations
What does SNAP fully stand for?
S is for Simple, N is for I(n)valuable, A is for Align, P is for Priorities