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SSE
Hotline
Research
Control Panel
Potpourri
100
This button allows you to open a new case when receiving a phone call.
What is New Case?
100
This button allows agents to access the customers interface without directly logging in.
What is the Control Panel?
100
These are the two fields used in Customers Search that yield the best results.
What is Last name and Zip code?
100
The URL used by customers to log into the control panel.
What is admin.1and1.com?
100
The intranet address for 1&1 where tools can be accessed.
What is inside.1and1.org?
200
This button allows you to verify the account pin or password?
What is Authenticate Customer?
200
A warning that indicates an account is currently locked.
What is Hard-Lock for Contract?
200
The number displayed under the column name ext_kdnr.
What is the customer ID?
200
The section of control panel that allows new domains to be ordered, transferred or existing domains to be modified.
What is Manage Domains?
200
A tool that allows you to find customers using payment information.
What is ChargeBack IPayment Tool?
300
This tab allows agents to review notes from previous calls and emails.
What is Case History?
300
This tab allows you to view all cancellations done in the account.
What is Cancel?
300
The numbers used with overview to locate a customer ID for a deleted domain.
What is the Techauftrag ID?
300
Upgrades, downgrade and side grades are initiated here.
What is Switch Package?
300
This tool will send you emails regarding the status of actions taken on a customer account.
What is SSE?
400
This term means the contract is locked.
What is Gesspert?
400
This tab allows you permit a downgrade on a package.
What is Contract?
400
The section of Research tool that is not used.
What is THC?
400
Customer contact information such as email address can be updated here.
What is Address?
400
The best place to review current promotions and special offers.
What is 1and1.com/co.uk?
500
This button allows you to mark a case for follow up for yourself or someone else in your department.
What is Reproduce?
500
This is the prefix for searching using a contract ID.
What is V?
500
A unique number associated with a cancellation attempt.
What is the Job Number?
500
This section displays information about included features in the package.
What is package information?
500
A public database that displays information about domain registrations.
What is Whois?