Other/Counties
What if a case tells me they have been around people but they, and/or other people, were wearing masks, Are they still considered a contact?
A contact is still considered to be exposed even if the case and/or the contact were wearing a mask.
What do you do if you lose internet connection, need to leave early, call in, etc...?
Email or message Frank right away to keep him updated
What Advice do you give someone about vaccines?
NOTHING or Refer them to DOH WA , CDC website
What do you do with a slow portal? or a glitchy portal?
Fill out Laggy portal Survey
What if a case tells me they tested negative, What do we do?
First, ensure you have verified name, address and date of birth so you are sure you have the right person. If you are sure you have the right person, you can use this script:
• “Thank you for sharing that information with me. To confirm, you are saying that you were tested on (insert WDRS test day) and you were informed by your provider that your result was negative? OK, we will check our records to see if there was an error, and will call you back either way to let you know. You can also reach out to your provider if you have questions about your result.”
What do you do if you need help during a call with a case/ contact?
SOS in teams case chat and short description of what is happening
or
Message Frank or Lesly directly
Put Case/contact on hold or call them back with an answer
If someone reports not having the covid vaccine yet, how is the call log noted? (What does the call log look like)?
vx no
What do you do before posting a tech question on the TECH questions channel?
Talk to your supervisor, try to trouble shoot the problem yourself, clearing cache, or Find out if it is a known issue.
What do we do if a case tests positive, then tests negative?
Hint: Frank just spoke about this not to long ago and not in the tool kit
Attempt to do the interview regardless if they tested negative.
What if the person I’m talking to needs urgent assistance with housing, food or other needs?
• If the person lives in Yakima, Benton or Franklin Counties, you can give them the number for DOH’s Care Coordination line: (833) 453-0336
• If they live in any other counties, contact your Team Lead/MAC Supervisor, who can help to get the request routed to the person’s local health jurisdiction
What do we do when we get Yakima cases?
Enter 2 call logs and Job specific questions
Which counties are we performing interviews for ?
All of them....
Benton-Franklin, Clallam, Grant, Grays Harbor, Island, King, Kittitas, Lewis, NE Tri (Ferry, Stevens, and Pend Orielle), Pacific, Skagit, Snohomish, Spokane, Thurston, Walla Walla, Whatcom and Yakima
What if the person I’m talking to is having a mental health crisis? Who can they call?
• Crisis Connections: 866-4-CRISIS (866-427-4747) • Crisis Text Line: Text HOME to 741741
What are the symptoms that qualify a contact as a Probable Case?
At least 2 symptoms: Fevers, chills, rigors, myalgia, headache, sore throat, nausea or vomiting , diarrhea, fatigue, congestion or runny nose
OR 1 of these symptoms
cough, shortness of breath, difficulty breathing, New olfactory or taste disorder
Which counties are we doing Long Term Care Facility interviews for?
Clallam, Island, King, & Yakima
What do I do if a life-threatening emergency arises during an interview? (i.e. If the case is gasping for air or clearly needs EMT assistance – do we call 911 from OUR phones?)
No! Ask if anyone is with the case to call 911 instead. If we call, the call will not be reported to right county right away.
But...
What are the type of facilities we ask for?
Name them all..
-Healthcare (e.g., hospital, clinic, dialysis center)
-Correctional Facility (e.g., jail, prison)
-Homeless/shelter
-Educational
-Communal residence (e.g. transitional housing, dormitory, temporary worker housing)
-Group activity or gathering, for example a celebration, worship service, team sport,
entertainment, or rally?
-Other events/places