Order in the Court!
Which platforms manage subscription orders?
Sticky.io | Shopify + Recharge | Ultra Cart | Wordpress + Clickbank
Which tool sends promotional text messages to customers?
Attentive
Which tool collects customer reviews and ratings?
Okendo
What e-commerce platform supports affiliate sales and payments?
ClickBank
What e-commerce platform is used as the official online store for customers?
Shopify
Which two tools are primarily used for automated email marketing [AJK and EE]?
Sendlane and Klaviyo
Besides collecting reviews, what other feature does Okendo support to boost retention?
Loyalty and rewards programs.
Which system screens online orders for fraudulent activity?
NoFraud
Which systems must an agent check to confirm a subscription’s status?
Sticky.io | Recharge |Ultracart | Clickbank
Which tool handles “Subscribe & Save” options and auto-shipments?
Recharge
What’s the purpose of a “cart abandonment” email?
To remind customers to complete a purchase they started.
Why are loyalty rewards valuable for the customer experience team?
They encourage repeat purchases and make customers feel appreciated.
Why is NoFraud important for online sales?
It protects against chargebacks and identity theft.
How does NoFraud indirectly support customer retention?
By ensuring legitimate transactions, reducing false declines and chargebacks.
In Sticky, what button do you click to stop an active subscription?
Stop Subscription
Why is SMS marketing through Attentive effective for promotions?
It reaches customers instantly and has higher open rates than email.
What are the three main tier levels in the Okendo loyalty program
Bronze, Silver, and Gold.
Why do some customers mention different prices between ClickBank and Shopify?
ClickBank often uses special promotional pricing through partner offers.
When investigating an order issue, why is it important to check the system source (Shopify, Sticky, or UltraCart)?
Because each system has different pricing, billing models, and refund rules.
What’s the difference between Sticky and Shopify pricing?
Sticky has promotional or campaign pricing, often lower than Shopify’s.
What is Maropost primarily used for?
Email marketing and campaign automation.
What determines when a customer moves from one tier to the next?
Total points earned or total purchase value over time.
Why might a ClickBank order not appear in Shopify or Sticky.io?
Because ClickBank orders are processed outside the main e-commerce system, through affiliate campaigns.
When a customer updates their shipping address in Shopify, which connected systems also need to reflect the change?
Recharge (for subscriptions)