Bike Angels
The Bike Angels program rewards riders for doing this, which helps ensure bikes are available where people need them.
What is rebalancing bikes?
A Classic Bike ride is ended only by docking it here.
What is a Classic Station?
Equity programs are offered for this rideable program.
What is bikeshare?
While members receive this benefit immediately waived upon unlocking, non members are charged for this.
What is an Unlock Fee?
This is the tool we use for all resolution workflows.
What is Compass?
This score must be positive in the Bike Angels Transaction section when a rider returns a bike to a station for the ride to earn points.
What is the Destination Score?
We review this in TOM to confirm at least one docking attempt.
What is the Ride Log?
To receive an Equity Membership, riders must show proof of documentation proving enrollment in one of these programs.
What is a qualifying government assistance program?
This is the maximum length of a Classic bike free ride offered with a Lyft Pink All Access membership.
What is 45 minutes?
This tool houses all rider account information.
What is TOM?
This score must be negative in the Bike Angels Transaction section when a rider removes a bike from a station for the ride to earn points.
What is the Origin Score?
The ride ends this way when an ebike has not moved for a period of time.
What is Idle End?
After an equity membership expires, this is what a rider must do to if they would like to participate again in the equity membership program.
What is re-apply for an equity membership?
This benefit allows members to extend member ride prices to 5 friends on an annual basis.
What is Ride Together?
In TOM, this tab is used to view a rider's current membership status, membership renewals, and membership discount eligibilities.
What is the Membership & Perks tab?
Bike Angel points earned = 6.
1 point earned from the origin station, 1 point earned from the destination station and x3 from this.
What is a streak?
When reviewing the station's current online status, we would see this if the station was offline at the time of viewing the overview tab.
What is Unavailable?
This piece of information is what Lyft reviews in order to approve or deny an application for an Equity Membership.
What is proof of enrollment in a government assistance program?
These are the 2 bikeshare markets where Lyft Pink All Access benefits are not available.
What is Bluebikes (Boston, BOS) and Capital Bikeshare (Washington DC, DCA)?
To investigate if a station was offline line at a past time of attempted docking, we would run this report in AirControl.
What is the Station and Dock Problem Timeline?