Toolbox
What tool is used for pounding in nails?
Hammer
What feature in Slack allows you to narrow down your search of previous posts?
Filtering
If you don't know the address for AVA Law, where can you look?
Support Article
True or False
It is okay to be rude to a client if they are rude to you?
False
Who are the group of people that you meet with each week to learn about new updates and information pertaining to your position?
Your team
What tool loosens or tightens bolts?
Wrench
If a client wants you to tell your team that they appreciate the work you are doing, where would you post it?
bsa-sst-triumph-tales
Under which tab can you find the most recent AIS update?
Client Update
Who do you notify immediately if you have a suicidal client on the phone?
Supervisor/member of leadership
Who are Jen, Kristen, and Jason?
Training Team
What tool accessory can be worn around the waist?
Tool belt
Where can you find important information that was posted in a specific channel from a member of leadership or the training team?
pinned
Where can you find the procedure for 'Handling Deceased Clients'?
BSA SST Project
Thank you for trusting me, this is a difficult situation and you've shown a lot of courage, I'm here for you
Who is the Litigation Support Manager?
Brian
What tool has teeth but doesn't eat?
Saw
If a client insists on speaking to an attorney, what channel do you post in?
Bonus Points (200) - Who do you tag?
ava-litsupport-comms
@legalteam
What symbol is on the icon for support?
Question mark
What is the last resort when speaking with a rude or disrespectful client?
Disconnect
Who is the person that leads your team and you can rely on for support?
Your supervisor
What is the name of the abrasive particles embedded in sandpaper?
Grit
What channel would you post in if a client needs their questionnaire reopened?
bsa-sst-project
What is built into the support articles to assist you with additional questions you may have?
Campaign AI
What is set up by the legal team for a suicidal client?
Wellness check
What system is your friend and can help you locate missing information?