Toolbox
Slack
Caseopp
Client Interactions
Support Systems
100

What tool is used for pounding in nails?

Hammer

100

What feature in Slack allows you to narrow down your search of previous posts?

Filtering

100

If you don't know the address for AVA Law, where can you look?

Support Article

100

True or False

It is okay to be rude to a client if they are rude to you?

False

100

Who are the group of people that you meet with each week to learn about new updates and information pertaining to your position?

Your team

200

What tool loosens or tightens bolts?

Wrench

200

If a client wants you to tell your team that they appreciate the work you are doing, where would you post it?

bsa-sst-triumph-tales

200

Under which tab can you find the most recent AIS update? 

Client Update

200

Who do you notify immediately if you have a suicidal client on the phone?

Supervisor/member of leadership

200

Who are Jen, Kristen, and Jason?

Training Team

300

What tool accessory can be worn around the waist?

Tool belt

300

Where can you find important information that was posted in a specific channel from a member of leadership or the training team? 

pinned

300

Where can you find the procedure for 'Handling Deceased Clients'?

BSA SST Project

300
What is an example of an empathetic response to crying?

Thank you for trusting me, this is a difficult situation and you've shown a lot of courage, I'm here for you

300

Who is the Litigation Support Manager?

Brian

400

What tool has teeth but doesn't eat?

Saw

400

If a client insists on speaking to an attorney, what channel do you post in?

Bonus Points (200) - Who do you tag?

ava-litsupport-comms

@legalteam

400

What symbol is on the icon for support?

Question mark

400

What is the last resort when speaking with a rude or disrespectful client?

Disconnect

400

Who is the person that leads your team and you can rely on for support?

Your supervisor

500

What is the name of the abrasive particles embedded in sandpaper?

Grit

500

What channel would you post in if a client needs their questionnaire reopened?

bsa-sst-project

500

What is built into the support articles to assist you with additional questions you may have?

Campaign AI

500

What is set up by the legal team for a suicidal client?

Wellness check

500

What system is your friend and can help you locate missing information? 

Google