Tools, Tools, Tools

Chicken

100

Which system do you utilize to check if a prospective member is calling in to check if we have received their request to sign up for our insurance? 

A. Care Connects

B. Meps

C. Both

D. One or the other

B. Meps

200

Which system would you use to check a non member calling in for benefit stages ?

A. CSP

B. Formulary

C. Benefit Explorer

D. Care Connects

C. Benefit Explorer

300

If member called in to get information about our SEP process where would you go? 

A. Care Connects

B. CSP

C. Meps

D. Central Point

D. Central Point

400

Which system do you utilize to update member's LIS information ? 

A. None

B. Formulary

C. Benefit Explorer

D. Care Connects

A. None

500

Which system would you use to update member's info if they received a letter for OOSA? 

A. Care connects

B. Meps

C. Wipro

D. Ascend

D. Ascend

Fries

100

Which system can you use to update your direct deposit information? 

A. Centene Workday

B. MYTP Workday

C. BMS

D. IEX

B. MYTP Workday

200

Which system do you use to check your time? 

A. BMS

B. MYTP

C. IEX

D. AWS

A. BMS

300

Which tab would you use to check if member has had a tier exception?

A. Care connects

B. Meps

C. Compass

D. Ascend

C. Compass

400

Which system do you utilize to notate a member's LIS concern? 

A. None

B. Formulary

C. Benefit Explorer

D. Care Connects

D. Care Connects

500

Member calling because medication is not covered and they have to take that medication. Which system do we use to try to get member's medication covered? 

A. CSP

B. Care Connecs

C. Centralpoint

D. Wellcare toolbox 

D. Wellcare toolbox

Rice

100

Which system do you utilize to check if a member is calling in to see how long they have been with us? 

A. Care Connects

B. Meps

C. Both

D. One or the other

A. Care Connects

200

Which system do you use to check your schedule? 

A. BMS

B. MYTP

C. IEX

D. AWS

C. IEX

300

Which system do you utilize to clock in and out after training? 

A. BMS

B. MYTP

C. IEX

D. AWS

B. MYTP

400

Which system do you use to put a member on hold to research information? 

A. Central Point

B. Care Connects

C. CSP

D. AWS

D. AWS

500

Which system do you utilize if your sup says you are not following your break schedule? 

A. BMS

B. MYTP

C. IEX

D. AWS

C. IEX

Beans

100

Which system do you use if member wants to download their own documents Wellcare consider public? 

A. Care Connects

B. Material Request 

C. Wellcare Website

D. Central Point

C. Wellcare Website

200

Which system do you use to check if a member is calling to see how much a medication is covered under their plan?

A. CSP

B. Formulary

C. Benefit Explorer

D. Care Connects

A. CSP

300

Which system do you utilize to check if a member has any ob2 notation on the account? 

A. None

B. Formulary

C. Benefit Explorer

D. Care Connects

D. Care Connects

400

Which system do you utilize to clock in and out during training? 

A. BMS

B. MYTP

C. IEX

D. AWS

B. MYTP

500

Which system do you utilize to place a call on hold? 

A. BMS

B. MYTP

C. IEX

D. AWS

D. AWS

Salad

100

Which system do you use to check if a non member is calling to see if a medication is covered under the plan they are looking to get?

A. CSP

B. Formulary

C. Benefit Explorer

D. Care Connects

B. Formulary

200

Which system can you use to follow the curriculum during training? 

A. Centene Workday

B. MYTP Workday

C. BMS

D. IEX

A. Centene Workday

300

Which system would you use to check if member has a payment plan set up for their medications? 

A. Formulary

B. CSP

C. Benefit Explorer

D. Care Connects

B. CSP

400

Member calling in because she does not understand a letter that was sent to her. Which system do we use to research member's letter? 

A. Central Point

B. Care Connects

C. Meps

D. CCM Search Tool

D. CCM Search Tool

500

Which system would you use to check an active member's benefit stage ?

A. CSP

B. Formulary

C. Benefit Explorer

D. Care Connects

A. CSP