What's that Product?
What's that Service?
Client Scenarios
Client Scenarios 2
Miscellaneous
200

This would be considered a great account for a minor who is looking to build good savings habits early, but still can't have their own checking account. 

What is a Junior Investor Savings?

200

Centier's ________ _________ department specializes in providing loans and financial services to local businesses, organizations, executives, and professionals. 

What is Business Banking?

200

Tom owns a local banquet hall and finds it hard to make it to the bank during bank hours, but often needs easy access to his statements. This product or service would give Tom access to his statements from the comfort of his home or while balancing books at work. 

What is E-Statements?

200

Cynthia often calls the branch for her balance. However, when the branch is close, she will wait until morning to find out the balance in her account. This Centier product or service would allow Cynthia to know her balance any time of day. 

What is:

Digital Banking

Or

Directline 24-hour Automated Account Information

200

There is a Centier Museum located at this branch. 

What is Whiting?

400

These would be 3 different accounts for a client who is looking for higher interest rates. 

What is:

Interest Bearing Accounts (MM,HBMM,ETC)

CD's 

400

Centier Bank partners with this service provider to provide accessible options to accept digital payments for their business.

What is WorldPay?

400

Ron, an elderly man, comes into the bank once a month for a Cashier's Check made out to his apartment owner for rent. He expresses his annoyance in the $5.00 fee that he has to pay each time. This product or service would allow him to purchase a cashier's check up to 4 times a month without a fee.

What is a 50-Advantage Checking Account?

400

Hershel and his son, Josh, come into the bank with a few questions. His father is having some troubles as he gets older, and they were looking for a way to stop him from taking out more money than he needs to. This Centier product or service would solve that issue for them. 

Double Points if you know what the monthly fee would be for this product or service. 

What is Multiple Signatures Required, $5.00 monthly fee?

400

Centier's Corporate Center is located in this town in Indiana. 

What is Merrillville? 

600

Centier offers this product for people who want to save for holiday gifts or spending, and don't need those funds immediately. 

What is Holiday Savings?

600

This service is offered by Centier Bank to provide services to individual consumers for the purchase or refinance of a home, lot loan or construction loan.

What is a Mortgage Loan?

600

Mary comes in from the local church once a week with a large amount of checks to be deposited. This product or service would be a great fit for them, allowing them to purchase or rent a check scanner and eliminate the need to come to the bank once a week with a large amount of checks. 

What is 

Treasury Management?

OR

Remote Deposit Capture?

600

Sam runs a large construction company in your town. He is in the lobby a few times a month requesting a wire transfer from his business account. This Centier product or service would allow him to send wires without needing to sit with a banker.

What is a MyBiz Plus Checking?

600

Centier Bank begin doing this once-a-year event in 1985, which allowed Mike to communicate directly with the associates, reinforce the bank's values, and impart information in a fun and engaging manner. 

What is the COE or Celebration of Excellence?

800

We offer this product to people who currently have a checking and savings account with a debit card at Centier and are looking for a quick and easy way to build up their savings.

What is Round-Up Savings?

800

Centier Bank's ________ _________ department works with larger business clients, making sure they are aware of service enhancements that Centier provides in order to create efficient cash flows.

What is Treasury Management?

800

Scott is a client who usually drops off deposits for a business, but actually just opened up a personal account. When conducting his transaction, he mentions that he keeps misplacing some important documents around his house. This product or service could be a potential solution to his problem. 

What is a Safe Deposit Box?

800

Pamela comes in to make a withdrawal from her account. While doing her transaction, she emphasizes a need to have some work done around her house. This Centier product or service would assist her in having the funds to do so. 

What is a HELOC?

800

This was Centier Bank's logo from 1987-2005, even while it was still First Bank. 

What is an Eagle?

1000

This product is offered by Centier for people who prefer to use their card digitally instead of carrying around a physical card.

What is Mobile Wallet?

1000

Centier Bank offers a service in which will provide skilled guidance in will, estate and tax planning, as well as establish and manage Profit Sharing & Pension Plans for area businesses.

What is Wealth Managment?

1000

Steven owns the hottest Mexican restaurant in town. But because his food is so great, he often spends too much money from his account and gets some overdraft fees. Since he is so busy at work as well, he doesn't always have time to come in to transfer money into his over drafted account. This Centier product or service would solve all of Steve's problems. 

What is Overdraft Advantage and Overdraft Transfer Authorization?

1000

Mr. Kaluf came in to the lobby celebrating because he was just able to retire! He has worked hard at his drywall company for a long time and is ready to enjoy retirement. What product or service should you try to inform Mr. Kaluf about that will help him enjoy retirement even more?

What is Investment Services?

1000

Christian Rivera once dressed up as this client often used in Teller Training classes for a birthday party. 

Who is Eugene O'Neil?