Indicates whether the receiver understood the meaning of the sender's message.
What is feedback?
100
Civil wrong made against a person or property.
What is tort?
100
The agreement to keep promises and the unwillingness to abandon clients.
What is fidelity?
100
Being attentive to what the client is saying both verbally and nonverbally.
What is active listening?
100
Rising hormone levels result in increased blood volume, blood glucose levels, epinephrine and norepinephrine amounts, heart rate, blood flow to the muscles, oxygen intake, and mental alertness.
What is alarm reaction?
200
Means of conveying and receiving messages through the senses.
What are channels?
200
Any intentional threat to bring about harmful or offensive contact.
What is assault?
200
The best interests of the client remain more important than self-interest.
What is beneficence?
200
Restating another's message more briefly using one's own words.
What is paraphrasing?
200
A trauma occurs, and its effects sometimes last well after the event ends.
What is posttraumatic stress disorder?
300
Person who encodes and delivers the message.
What is sender?
300
Any intentional touching without consent.
What is battery?
300
Fairness.
What is justice?
300
Restating an unclear or ambiguous message.
What is clarifying?
300
Produces hormones necessary for adaptation to stress.
What is pituitary gland?
400
Tone of voice.
What is intonation?
400
Conduct that falls below the standard of care.
What is negligence?
400
Commitment to include clients in decisions about care.
What is autonomy?
400
Concise review of key aspects of an interaction.
What is summarizing?
400
A three-stage reaction to stress.
What is general adaptation syndrome?
500
Code that conveys specific meaning through the combination of words.
What is verbal communication?
500
Referred to as professional negligence; below the standard of care.
What is malpractice?
500
Avoidance of harm or hurt.
What is Nonmaleficence?
500
Used to center on key elements or concepts of the message.
What is focusing?
500
Controls heart rate, blood pressure, and respirations.