Displays response log information for recent activity during active session
What is Log.
100
Customer's iPhone keeps asking for voicemail password after update. Where can you find info on how to fix this, what tab would you choose?
What is the VM tab.
100
Resets all call forwading settings.
What is Reset DCF
100
AT&T own knowledge base.
What is myCSP
100
Displays a list of the different network elements that are available to query for troubleshooting more.
What is Functions.
200
Displays a view listing the customer's billing information that was obtained using the MSISDN.
what is billing section.
200
Cust informs that since getting back from their road trip, their phone no longer has service. What can you do to help customer?
What is cancel registration.
200
Function to reestablish a connection with device sim card and network.
What is Cancel Registration.
200
AT&T's own website that show's device's features and functions
What is Device Tutorials.
200
Displays a list of the different network elements that are available to query for troubleshooting more.
What is Elements.
300
Section where voicemail forwarding number is found.
What is the VM tab.
300
Cust informs that she checked her vm but she is still being notified on her notification panel that she has VM waiting. What option on Torch can assist the issue?
What is Reset MWI button.
300
Section to send your customer personalized text about his account.
What is Send Text.
300
Place to find any info on Torch, on any subject, alert or function.
What is Help button.
300
Displays response log information for recent activity during active session
What is Log.
400
Allows you to troubleshoot the call fowarding options with subscriber's MSISDN.
What is Call forwarding [HLR].
400
Customer wants his phone to ring longer before going to vm, where can you go to help?
What is vm tab, call forwading section?
400
Button to use for list of microcell activated devices.
What is 'Get Microcell List'?
400
Shows your Torch User ID and other personal info.
What is Preferences
400
Provides access to TORCH broadcast messages, alerting you of potential TORCH impacting issues.
What is Alerts.
500
Represents the Subscriber' device status in the network. Possible values include: 1.Checked—Active
2.Unchecked—Suspended
Subscriber [MIND]
500
Error commonly associated with port forwarding and multiple lights on the microcell not blinking.
What is error 19003 in AP settings. (Microcell tab)
500
Allows provisioning of updates for the elements and functions panel.
What is Update.
500
Pulls device information including Phone, make, model, type, serial and previous phone associations.
What is device manager?
500
2 options on Torch one used to provision a particular call feature. Indicates the feature is on the subscriber's profile and the other is used to activate a particular call feature setting.