You are at desk/ PO when...
A resident walks up to the desk and says, “I got an email saying my package was delivered. You check the PO and there is no package, what do you do?
Explain the mail services time delay, and ask when it was marked delivered
A resident tells you they are locked out of their room and need help getting back inside.
You're doing a hall walk and hear loud music coming from a resident's room. You knock, and the resident answers. What do you do?
Address the noise with the resident and remind them of quiet-hours/community expectations. Document or escalate according to your RA procedures if necessary.
When are programs proposals due?
5 days prior to the program
Black bears are found throughout much of North America, including this Canadian province known for having a large black bear population.
British Columbia
Someone comes to the desk asking for a package addressed to their roommate. They say, “They're in class, but they told me I could pick it up.”. What do you do?
No, we must verify Volcard to checkout packages
You discover a small disagreement between roommates about cleaning schedules. Nobody is in danger, and both residents are willing to talk.
No one; you would send an email to HD
It's 10:29pm on a Thursday, and you're walking the hall and see someone you don't recognize walking around. They tell you, “I'm just visiting my friend,” but they can't tell you the friend's room number. What would you do?
Tell them they need to leave; if not leave call UTPD and notify AC
11:59pm on Sundays
This food is a major part of a black bear's diet in late summer and fall and helps them build fat reserves.
berries
You're working the desk when a group of prospective students and their parents walks into the lobby. They say, “We're here for a tour!” but you don't see a tour guide with them. What do you do?
I'm sorry, we are only able to show the showroom during/with a designated tour group
It’s 11:30 PM. You hear a resident yelling that someone has passed out in the hallway. The student is unresponsive.
AMR
You're doing a hall walk when you see a resident arguing with their boyfriend in a common area of the residence hall. The boyfriend does not live in the building and is not a UT student. The argument escalates, she is crying. What do you do?
Deescalate, ask the nonresident to leave, if yes then check in with resident. If no, call UTPD and AC. Write an IR.
This is the category of RA work that has a specific due date established by your current Residence Life staff.
CDM
This is what a black bear uses to enter a state of reduced activity during the winter months.
A den
Someone walks into the lobby with a professional camera and starts taking pictures. They say, “We're just doing a quick story about campus.” What do you do?
Ask if they have approval, if yes ask for to see an email/ confirm with HD OR relay to HD if no and can confirm
It is the Alabama home football game and a resident reports that someone they don't recognize has been following them around the building and they feel unsafe.
Headstaff 1st call
On a Saturday, a resident stops you and says, “Can I talk to you? Something happened with my roommate, and I don't feel safe going back into my room.” What would you do?
Hear the resident out; contact AC
When does Torchbearer Hall close for Thanksgiving?
It does not :(
A female black bear is known by this name.
A sow
A resident comes to the desk and says, “I locked myself out. Can I borrow a lockout card?” You check the system and see that they already have a lockout card checked out. What do you do?
Explain that we must retrieve that card back, or it will be marked lost. If they indicate it has been lost then you mark it as lost and issue another lockout card.
Depending you may need AC (afterhours) or headstaff (office hours).
A resident tells you at 1:03am, “I don't want to be here anymore,” and you are concerned they may hurt themselves.
Area Coverage
You're on a hall walk when you notice a strong smell of marijuana coming from a resident's room. When you walk past, you see the door is cracked open and notice what appears to be marijuana on a table inside. What do you do?
Call AC immediately
These are the five residence halls that remain open during Winter Break 2026.
Clement, Lakemoor Station, Laurel, Stokley, Volunteer
What is the scientific name of the American black bear?
Ursus americanus