Law Ruler
This is where you find general case questions
What is the Form tab
This is the button you click that opens Law Ruler
Web Form
What is DNC
Channel for any updates, notices, or information sharing
What is General
Without alerting the PNC at the beginning of the call, using this phrase, you could be out of call center compliance
What is "this call is recorded for quality assurance"
This is the tab where you would send a text
What is Communications
This is the first step in transferring a PNC
What is Park Call
You may only use this dispo if you are actively doing the intake on a new lead
What is Intake Under Review
This is the channel for posting the criteria for newly opened campaigns and updates to cases
What is Case Criteria
True or False: The marketing source should ALWAYS be mentioned
False
This is the status where the PNC has signed but there is an issue with the file
What is FLAGGED
True or False: It is never acceptable to blind transfer a PNC
What is True
This is the dispo you would use if PNC does not meet the criteria
What is Not Qualified
Channel for requested help for any computer or software issues
What is Tech Support
You must put the PNC on a brief hold during the intake to complete this process with a Lead or Supervisor
What is Verify
The first step when someone doesn't have a file in law ruler
What is New Intake
These are the statuses in VICI that allow you to accept or make calls
what is Paused or Active
Use this dispo when a call goes to voicemail
What is Answering Machine
This is the channel that has all your necessary links and bookmarks
What is Getting Started Channel
True or False: You do not need permission from PNC to send the e-sign
False
This is where you go to send the E-Sign
You must hear her voice to know you're successfully logged into vici
Who is The Vici Lady
This is a vici dispo after you transferred a signed PNC to the processing department
What is Signed Esign Xfer
Channel used for requesting a PD agent for transfer
What is No PD Available
This is what you do when a PNC gives an objection on why they can't stay on the phone or sign now
What is a rebuttal