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A customer was shopping at a large retail mall. She slipped and broke her hip on a patch of clear oily residue. It had accumulated over a two-day period in front of a massage kiosk, and spread several feet onto the main walking area for customers. There was a small sign as a part of the massage kiosk display on the front counter that said, “Beware of slippery floors.” The customer had been looking ahead and walking when her feet slid wildly off of the floor and sent her body somersaulting into the air and down onto the concrete foundation. After learning that she would be disabled permanently, she sued the mall and the massage company. Will she likely prevail in her negligence claim against the mall?
Yes, because the mall owes a duty to its business invitees to inspect and discover dangerous artificial conditions on the premises; the mall must make these safe or post a conspicuous warning of the danger.
(The highest duty is owed to the business invitee. In this case a customer shopping for goods was a business invitee, as opposed to a trespasser or mere licensee. The duty owed to a business invitee includes inspecting for dangers, and making them safe, or posting a noticeable warning of the danger. Here, the oil had spread out into the main walkway and, although the kiosk had a duty to clean it up, the mall also was responsible, particularly for its main walkways.)