Moving Insurance & Protection
This basic level of coverage is complimentary if you fill out your inventory by midnight before the move and provide enough furniture pads.
What is $0.60/lb coverage?
If a customer cancels within this time window before the job start time, they are not eligible for any refund.
What is 1 hour?
If a mover provides Labor Service, assisting with transportation using trucks or vehicles will result in this severe account action.
What is account deactivation?
Providers must contact the customer to confirm details when booked, as well as within this specific hour window before the scheduled start time.
What is 24 to 48 hours?
An extra heavy or oversized item is defined as anything that weighs this amount or more
What is 300 pounds?
To receive transit damage coverage, customers must provide at least one of these protective items for each item they don't want scratched.
What are furniture blankets (or furniture pads)?
This is the percentage fee charged for all Direct Book Orders.
What is 15%?
While movers provide basic hand tools like screwdrivers and wrenches, they are explicitly not expected to do this to furniture.
What is assemble furniture?
A provider has this standard amount of time to accept or reject a Marketplace Work Order before receiving a second notification.
What is 24 hours?
This is the minimum crew size generally required when a move involves an extra heavy item, especially with stairs.
What is 3 people?
Damages to a home or building are covered up to this maximum amount.
What is $1,000?
When a provider charges a cancellation fee to a customer, PMG/HireAHelper retains this percentage as its fee.
What is 10%?
If a mover cancels a job with less than 1 hour's notice, the order is marked as a "No-Show" and the mover must reimburse for this many hours at their hourly rate.
What is 2 hours?
If a provider offers same-day or next-day service, they must respond to a Work Order notification within this many hours prior to the requested start time (or 24 hours, whichever is sooner).
What is 2 hours?
How many steps between floors are required for PMG to define it as a "flight of stairs"?
What is 4 or more steps?
Cash and personal valuables are not covered by HireAHelper, and customers agree to transport these items in this manner.
What is by themselves / packed and transported personally?
If a customer cancels between 24 hours and 1 hour before the scheduled start time, the mover may charge a fee equal to this many hours of labor.
What is 1 hour?
Participating in the Elite and Mover + Truck programs requires uploading proof of a passed one of these to your account.
What is a criminal background check?
All written communications regarding disputed payments or cancellation fees must be sent via email or to an address located in this U.S. city.
What is Seattle, Washington?
According to PMG policy, this specific flight of stairs on an order is always provided to the customer free of charge.
What is the first flight of stairs?
To get in-transit damage coverage, you must book both loading and unloading through HireAHelper, and your transportation must be one of these two methods.
What are rental trucks or moving containers?
For local moves under this distance limit, no additional travel fees are added because driving time to the second location is already charged.
What is 100 miles?
If the customer is running late and not ready for Service at the scheduled Service start time, you must give the Moving Customer the option to either 1) cancel the Marketplace Work Order and pay the cancellation fee of a 2-hour charge at your standard hourly Labor Service rate or 2) have you wait on the clock for at least the amount of time you were booked for.
What is Moving Customer delay?
Moving customers can make changes to their Work Order without penalty as long as they give more than this amount of notice.
What is 24 hours?
This popular mapping tool is used by PMG to calculate actual driving mileage between the provider's business address and the center of the customer's zip code.
What is Google Maps?