Billing
This type of billing charges you at the end of your cycle.
What is Billing Arrears?
This feature gives customers the option to block chargeable content billed through T-Mobile, such as third-party charges.
What is Content Block?
You will get paid out this way for Carrier Freedom/Keep and Switch.
What is a virtual rebate card?
This person is the only one who is able to cancel lines on an account.
What is the BRP (Billing Responsible Party)?
This is the first step in making a peanut butter and jelly sandwich.
What is place the two slices of bread side-by-side flat on the plate.
A bill current customer with an MRC of $175 adds the 50GB MAXUp feature (for Magenta Plans) in the middle of their cycle. What will their next bill and new MRC be?
Next bill - $225
New MRC - $200
What is Digits Talk and Text/PROXY by Digits?
Your customer wants to take advantage of a promotion that requires adding a line. How long must they keep the line in order to get the promotion?
What is 24 months?
You will use this adjustment code for a Network Outage.
What is NETOUT?
If Kirsten could see anyone in concert, it would be this person.
Who is Shania Twain?
This is the option at the end of a lease to break the payments into 9 more installments.
What is a POIP (Purchase Option Installment Plan)?
This rate plan will slow your data in times of congestion.
What is T-Mobile Essentials?
Your customer trades in an iPhone 12 mini for the "Get $500 off the iPhone 14 with trade-in" promotion. How much will they get for a credit and how will the credit apply?
$400. The customer will get a one time trade-in credit for the device and the remaining as Recurring Device Credits.
This is the collection hold that you will use when a customer can't pay their payment arrangement.
What is a trick question? We don't use a collection hold in place of a Payment Arrangement.
This is the superior of sandwiches.
What is a grilled cheese?
Your customer calls in and asks about making calls to Copenhagen. What do we need to educate them about and how much will it cost them?
What is $15 flat rate with Stateside and $3/minute without?
This feature will assist with discounting calls while in the US to other countries.
What is Stateside International?
This type of Equipment Purchase Program does not qualify for promotions.
This is the amount of time that a line must be active on an account in order to complete a COR.
What is 90 days?
This is the cost for a 4 topping pizza with autopay.
What is $14?
A customer will need this when porting in a number from a different carrier.
What is the account number and pin/port pin from the other carrier?
This is the cost of an AAL on NAFUTT rate plan.
What is $10?
This doc will help you deal with calls that have missing promo credits.
What is FACN (No Install)?
Kirsten has 3 dogs that are her favorite things on the planet. What are their names?
Who are Milo, Venice, and Znuni